IT System Administrator – Senior/Specialist

Description

About WSDOT

Washington State Department of Transportation (WSDOT) is a multimodal organization with a global reputation for excellence! Our dedicated workforce is responsible to plan, design, build, and operate an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 18,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, executes an award-winning Active Transportation Plan, holds a record for the world's widest tunneling project, and operates the largest ferry system in the nation! 

The Opportunity

WSDOT Technology Services Division (TSD) is currently seeking to fill an IT Systems Administrator – Senior/Specialist vacancy located in Olympia, WA. This position will serve as the TSD technical subject matter expert for mobile device management for WSDOT. In this role, you will directly supervise the daily operations of the Desktop Services tier 3 staff for WSDOT HQ. The IT System Administrator - Senior/Specialist is also responsible for operational functions of IT relating to personal computers, laptops, tablets, printers, copiers, multifunction printers, software licensing, asset life-cycle management, mobile device management, end user technical training, security, audio/visual conference services, and telework implementation services. This position contributes to the WSDOT mission by providing technical expertise in development, configuration, maintenance and monitoring expertise to headquarters server and mobile device management systems.

What to Expect

HQ Region TSD provides services to over 1900 employees and 4117 IT end devices remotely and at 8 physical building sites within the agency's Headquarters/Olympia area, enabling WSDOT employees to complete their assigned work activities in support of the agency's mission. In additional to providing support for WSDOT employees,

this Headquarters Region TSD team also provides services to several other partnering agencies in the Olympia

area. 

Among the varied range of responsibilities held within this role, the IT System Administrator – Senior/Specialist will:

• Oversee and maintain mobile device configuration, administration, and security policy through WSDOT designated Mobile Device Management (MDM) and Enterprise Mobility Management (EMM) systems.
• Lead the effective and efficient delivery of tier 3 technical Desktop/Workstation support to headquarters WSDOT users ensuring the services are, ongoing, proactive, professional, and business focused.
• Manage and administer WSDOT’s Statewide Litigation Server. Server administration includes managing accounts, network security and security access levels for the agency’s statewide litigation responders.
• Provide operational management of Desktop Service tier 3 technicians for information technology services and operations. 
• Plan and lead agency IT hardware and software deployment projects.
• Serve as the highest level of technical expertise for the escalation of all unresolved and complex, workstation and supporting systems technical issues.

Qualifications

To be considered for this opportunity, at least one of the following are required:

• Eleven (11) years of full-time, progressive IT work experience working in a customer serviced-focused technology organization in varied IT disciplines such as IT customer support, policy development, network administration, server administration, telecommunications administration, systems administration, and IT project management.  OR
• An associate’s degree in computer science or a closely related field and nine (9) years of experience working fulltime, progressive IT work experience in varied IT disciplines included above. OR 
• A bachelor’s degree in computer science or a closely related field and seven (7) years of experience working fulltime, progressive IT work experience in varied IT disciplines included above. 

(An advanced degree may substitute for up to three (3) years of full-time IT work experience)

In addition to one of the above, the following are also required:

• Four (4) years of experience supporting MDM and EMM solutions.
• ITILv4 Foundation certification or the ability to acquire and maintain within six (6) months of appointment.
• Ability to manipulate and transport equipment of up to 50 pounds.
• Demonstrated experience with written and verbal communications including presentations.
• A valid driver’s license with the ability to legally operate a motor vehicle in Washington State. 

It is preferred that qualified candidates also have:

• COMP TIA certification (e.g. A+, NET+) and any Microsoft or Cisco Certifications.
• Project Management Certification (PMP or CAPM).
• Four (4) years of experience providing project management for technical IT projects involving installation of IT networks, hardware, and software.
• Proficiency with:

• Microsoft lntune Endpoint EMM Server

• Mobile device management technologies, solutions, and support

• Desktop computer hardware, software, architecture, and operational theory

• Microsoft Operating systems, applications, management, and technical tools

• Microsoft active directory, software configuration manager, and Intune advanced knowledge

• Networked computing environment and infrastructure

• Imaging, group policies, and task sequence

• Staff Management - Leading a team of technical staff from different IT disciplines and within different job levels 

• Asset Management - Judicious use of funds and strategic asset planning to assure a highly available and robust IT environment in support of business operations

• Service Management - Assures IT goods, services, and systems are delivered and supported as expected, or contracted

*To review the full Position Description, please follow the directions in the Contact Us section of this posting.

Important Notes

• This recruitment may also be used to fill additional positions per business needs. 
• This position offers flexible/hybrid remote work options.
• The salary listed includes the legislative approved 5% salary premium for supervisory positions within the IT Division.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.

Why WSDOT

• Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle. As such, there are a number of flexible schedule options available, including occasional telework for eligible positions.  
• Paid Leave – In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
• Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.  
• Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible. 

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; does not require an additional attachment. 

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter via email.

Contact Us

For inquiries about this posting, you may contact the assigned Recruiter, at [email protected]. Please be sure to reference 25DOT-HQ-00183 in the subject line.