$5,370.00 - $7,236.00 Monthly

DSHS ALTSA Adult Protective Services Investigator

Dept. of Social and Health Services
Tacoma, WA
고용형태: Full Time - Permanent

시애틀KR 직업 분석

성인 보호 서비스 조사관 DSHS ALTSA

Key Skills and Qualifications

Technical Skills

Microsoft Office
Data-entry systems
Strong documentation skills
Knowledge of Medicaid terminology, regulations, and policies

Soft Skills

Critical thinking skills
Time management skills
Adaptability for ever-changing policies and directions
Ability to work autonomously making decisions

Qualifications

Bachelor’s degree or higher in social services, human services, behavioral sciences, criminal law/justice or an allied field
Equivalent experience in social services, human services, behavioral sciences, criminal law/justice, or an allied field

Physical Requirements

No specific physical requirements mentioned in the job description.

Sample Interview Questions and Answers

Question 1: Can you walk me through your process for assessing risk and safety in a situation involving a vulnerable adult? Provide specific examples of how you would document this assessment.

When assessing risk and safety in a situation involving a vulnerable adult, I would first gather all relevant information about the individual's situation. This could include conducting interviews with the individual, their caregivers, or other relevant parties. Next, I would evaluate the potential risks and threats to the individual's safety, including any physical or emotional abuse, neglect, or exploitation. I would also consider factors such as the individual's physical and mental health, their living situation, and any support systems they have in place. Throughout this process, I would document all relevant information and assessments using a standardized tool or form, which would include clear and concise descriptions of my findings, including specific examples of behaviors, incidents, or observations that indicate risk or safety concerns. For instance, if an individual is experiencing physical abuse, I would document the details of each incident, including any injuries or harm sustained, as well as any statements made by the victim about their experiences. This documentation would be done in a timely and thorough manner to ensure that all relevant information is captured and that my assessments are comprehensive and accurate.

Question 2: How do you handle situations where there may be conflicting information or differing perspectives among parties involved in an investigation?

In situations where there may be conflicting information or differing perspectives, I would first attempt to gather all relevant information from each party to get a clear understanding of their experiences and perceptions. This could involve conducting multiple interviews with different parties, reviewing any available documentation or evidence, and taking detailed notes during each conversation. Next, I would analyze the information gathered, looking for patterns, inconsistencies, or areas where different accounts may be conflicting. If necessary, I would also consult with other experts or resources to get additional context or insights on specific issues. Throughout this process, I would maintain a neutral and objective perspective, avoiding any assumptions or biases that could impact my assessment of the situation. Ultimately, my goal is to gather as much accurate information as possible to make informed decisions about the individual's safety and well-being.

Question 3: Can you describe your experience with data-entry systems and electronic documentation? How do you ensure accuracy and completeness when entering information into these systems?

I have extensive experience working with data-entry systems and electronic documentation, including programs such as Microsoft Office and other specialized software used in social services. When entering information into these systems, I prioritize accuracy and completeness by taking the time to thoroughly review all relevant documents and notes before entering them into the system. This includes reviewing and verifying any data or information provided by others, ensuring that all necessary fields are completed, and double-checking for any discrepancies or errors. Additionally, I use established protocols and procedures to ensure consistency in my documentation, including using standardized templates and checklists where applicable. Regularly, I also review and update my knowledge of the system's functionality and requirements to stay current with any changes or updates that may impact my work.

원본 채용 공고

묘사

성인 보호 서비스 조사관 DSHS ALTSA

성인 보호 서비스 워싱턴주 타코마에 있는 저희 팀에 탐사 사회 서비스 전문가로 합류할 탐사 능력을 갖춘 사회 서비스 전문가 3을 찾고 있습니다. 이 놀라운 경력 기회는 DSHS와 함께 성장하고 워싱턴 주민들을 보호하는 데 중점을 둔 헌신적인 팀에 합류할 수 있는 기회를 제공합니다.

취약한 성인의 유기, 학대, 착취, 방임, 자기 방임에 대한 신고를 독립적으로 조사하기 위해서는 여러분의 비판적 사고와 문제 해결 능력이 필요합니다. 여러분의 성공 여부는 증거 수집, 적시에 철저한 조사 수행, 안전과 존엄성을 유지하는 서비스를 제공하는 사람들을 돕는 능력에 따라 결정됩니다. 

피어스 카운티 직원들은 교통 필요에 따라 오르카 카드를 받을 자격이 있습니다. 이 직업 분류에서 개인 거주지와 같은 비규제 환경에서 사전에 방문하여 취약한 성인 개인에 대한 학대 및/또는 방임 혐의에 대한 조사를 수행할 기회가 있을 경우, 광고된 급여 외에 추가로 10%의 할당 급여를 받을 수 있습니다
  
당신이 할 일 중 일부:

  • 피해자, 가해자 및 기타 부수적인 연락처와 대면 인터뷰 실시
  • 조사, 서비스 및 결과와 관련된 결정을 내리기 위해 관련 정보를 수집하고 평가합니다
  • 각 조사에 대한 모든 관련 활동을 문서화하고 컴퓨터 소프트웨어 애플리케이션 시스템을 사용하여 전자적으로 기록합니다
  • 법 집행 기관, 사법 기관, 가족, 시설, 지역 사무소 직원, 기타 지역 사무소 및 지역 기관/파트너와 협력하여 고객의 요구 사항을 파악합니다
  • 위험에 처한 성인과 취약한 성인을 식별하고 적절한 서비스 그룹에 의뢰합니다
  • 고객 옹호, 상담, 네트워킹, 가족 지원 및 위기 개입 제공
  • 행정 청문회, 법원 절차, 형사, 민사 및 행정 절차에서 증언 준비 및 제공

누구에게 지원해야 하나요?
사회 서비스, 인적 서비스, 행동 과학, 형법/사법 또는 관련 분야에서 학사 학위 이상의 전문가. (사회 서비스, 인적 서비스, 행동 과학, 형법/사법 또는 관련 분야에서의 동등한 경험을 교육의 대안으로 고려하겠습니다.)

지식, 기술, 그리고 능력:
  • 다양한 중요한 문제나 문제에 대해 실행 가능한 솔루션에 접근하고 개발할 수 있는 능력
  • 좋은 시간 관리 기술
  • Microsoft Office 및 데이터 입력 시스템 사용과 강력한 문서화 기술  
  • 메디케이드 용어, 규정 및 정책에 대한 지식
  • 끊임없이 변화하는 정책과 방향에 대한 적응력
  • 강력한 비판적 사고 능력과 집중력 유지
  • 즉각적인 안전 상황에서 자율적으로 의사 결정을 내리는 능력
  • 취약한 성인이나 어린이에게 위험과 안전을 평가하는 경험은 장점입니다

이 직업은 비즈니스 요구 사항을 충족하기 위해 출장이 필요합니다. 교육이 완료된 후에는 재택근무 및/또는 유연 근무 일정을 고려할 수 있습니다.
 
사람들이 자신의 삶을 형성하기 위해 인간 서비스를 찾는다는 사회보건서비스부(DSHS)의 비전은 우리가 소속감, 공동의 목적, 공유된 가치, 의미 있는 일을 함께 해야 한다는 것을 요구합니다. DSHS와의 업무에 형평성, 반인종주의, 사회 정의를 부여하는 것이 우리 기관의 비전에 매우 중요합니다. 우리는 흑인, 원주민, 유색인종 등 우리가 봉사하는 지역사회, 신체적, 행동적 건강, 지적 장애를 가진 사람들, 노인, 성소수자+ 개인, 이민자 및 난민, 재정적 안정을 구축하는 가족 등 더 많은 접근성과 긍정적인 대표성을 창출하기 위해 노력하고 있습니다.

질문이 있나요? 문의해 주세요 [email protected] OR은 인재 확보 메인 라인에 전화합니다 (360) 725-5810 참조 작업 번호 01102.



보충 정보

신규 채용 전에 범죄 기록을 포함한 신원 조회를 실시할 수 있습니다. 신원 조회를 통해 얻은 정보가 반드시 취업을 배제하는 것은 아니지만, 지원자의 직무 수행 적합성과 역량을 판단하는 데 고려될 것입니다. 이 공고는 여러 공석을 채우는 데 사용될 수 있습니다. 주 업무를 수행하는 직원은 유효한 운전면허증을 소지하고 있어야 합니다. 주 업무를 수행하는 개인 차량을 운전하는 직원은 개인 차량에 대한 책임 보험에 가입해야 합니다
 
워싱턴 주 사회보건서비스국은 동등한 기회를 제공하는 고용주로서, 연령, 성별, 성적 지향, 성별, 성 정체성/표현, 결혼 상태, 인종, 신조, 피부색, 국적, 종교 또는 신념, 정치적 소속, 군대 상태, 명예 제대 참전용사, 베트남 시대, 최근 분리되거나 기타 보호받는 참전용사 지위, 감각적, 정신적, 신체적 장애의 존재 또는 장애, 동등한 급여 또는 유전 정보를 가진 사람이 훈련된 개 안내나 서비스 동물을 사용하는 것을 차별하지 않습니다. 지원 과정이나 이 채용 공고에 필요한 사람은 (360) 725-5810으로 연락할 수 있습니다. 청각 장애인이나 난청인 지원자는 워싱턴 중계 서비스를 통해 7-1-1 또는 1-800-833-6384로 전화하여 전화할 수 있습니다.

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SeattleKR Job Analysis

DSHS ALTSA Adult Protective Services Investigator

Key Skills and Qualifications

Technical Skills

Microsoft Office
Data-entry systems
Strong documentation skills
Knowledge of Medicaid terminology, regulations, and policies

Soft Skills

Critical thinking skills
Time management skills
Adaptability for ever-changing policies and directions
Ability to work autonomously making decisions

Qualifications

Bachelor’s degree or higher in social services, human services, behavioral sciences, criminal law/justice or an allied field
Equivalent experience in social services, human services, behavioral sciences, criminal law/justice, or an allied field

Physical Requirements

No specific physical requirements mentioned in the job description.

Sample Interview Questions and Answers

Question 1: Can you walk me through your process for assessing risk and safety in a situation involving a vulnerable adult? Provide specific examples of how you would document this assessment.

When assessing risk and safety in a situation involving a vulnerable adult, I would first gather all relevant information about the individual's situation. This could include conducting interviews with the individual, their caregivers, or other relevant parties. Next, I would evaluate the potential risks and threats to the individual's safety, including any physical or emotional abuse, neglect, or exploitation. I would also consider factors such as the individual's physical and mental health, their living situation, and any support systems they have in place. Throughout this process, I would document all relevant information and assessments using a standardized tool or form, which would include clear and concise descriptions of my findings, including specific examples of behaviors, incidents, or observations that indicate risk or safety concerns. For instance, if an individual is experiencing physical abuse, I would document the details of each incident, including any injuries or harm sustained, as well as any statements made by the victim about their experiences. This documentation would be done in a timely and thorough manner to ensure that all relevant information is captured and that my assessments are comprehensive and accurate.

Question 2: How do you handle situations where there may be conflicting information or differing perspectives among parties involved in an investigation?

In situations where there may be conflicting information or differing perspectives, I would first attempt to gather all relevant information from each party to get a clear understanding of their experiences and perceptions. This could involve conducting multiple interviews with different parties, reviewing any available documentation or evidence, and taking detailed notes during each conversation. Next, I would analyze the information gathered, looking for patterns, inconsistencies, or areas where different accounts may be conflicting. If necessary, I would also consult with other experts or resources to get additional context or insights on specific issues. Throughout this process, I would maintain a neutral and objective perspective, avoiding any assumptions or biases that could impact my assessment of the situation. Ultimately, my goal is to gather as much accurate information as possible to make informed decisions about the individual's safety and well-being.

Question 3: Can you describe your experience with data-entry systems and electronic documentation? How do you ensure accuracy and completeness when entering information into these systems?

I have extensive experience working with data-entry systems and electronic documentation, including programs such as Microsoft Office and other specialized software used in social services. When entering information into these systems, I prioritize accuracy and completeness by taking the time to thoroughly review all relevant documents and notes before entering them into the system. This includes reviewing and verifying any data or information provided by others, ensuring that all necessary fields are completed, and double-checking for any discrepancies or errors. Additionally, I use established protocols and procedures to ensure consistency in my documentation, including using standardized templates and checklists where applicable. Regularly, I also review and update my knowledge of the system's functionality and requirements to stay current with any changes or updates that may impact my work.

Original Job Description

Description

DSHS ALTSA Adult Protective Services Investigator

Adult Protective Services is looking for a Social Service Specialist 3 with investigative skills to join our team in Tacoma, WA as an Investigative Social Service Specialist. This amazing career opportunity offer you the ability to grow with DSHS and join a dedicated team focused on protecting Washingtonians.

We need your critical thinking and problem-solving skills to independently investigate reports of abandonment, abuse, exploitation, neglect, and self-neglect of vulnerable adults. Your success will be measured by your ability to gather evidence, conduct timely and thorough investigations, and assist people with services that maintain their safety and dignity. 

Pierce County employees are eligible to receive an Orca Card for transportation needs.  Opportunities in this job classification that perform unannounced visits in unregulated environments, such as private residences, to conduct investigations for allegations of abuse and/or neglect of vulnerable adult individuals, may be eligible for an additional 10% assignment pay in addition to the advertised salary
  
Some of what you will do:

  • Conduct face-to-face interviews with alleged victims, alleged perpetrators, and other collateral contacts
  • Collect and evaluate relevant information to make decisions related to the investigation, services, and outcomes
  • Document all pertinent activity for each investigation and record electronically using computer software application systems
  • Collaborate with law enforcement, judicial entities, families, facilities, local office staff, other regional offices, and community agencies/partners regarding client needs
  • Identify and refer at-risk and vulnerable adults to appropriate service groups
  • Provide client advocacy, consultation, networking, family support, and crisis intervention
  • Prepare and provide testimony at administrative hearings, court proceedings, criminal, civil, and administrative proceedings

Who should apply?
Professionals with a bachelor’s degree or higher in social services, human services, behavioral sciences, criminal law/justice or an allied field. (We will consider equivalent experience in social services, human services, behavioral sciences, criminal law/justice, or an allied field as a substitution for education.)

Knowledge, skills, & abilities:
  • Ability to access and develop workable solutions on a variety of critical issues or problems
  • Good time management skills
  • Use of Microsoft Office and data-entry systems and strong documentation skills  
  • Knowledge of Medicaid terminology, regulations, and policies
  • Adaptability for ever-changing policies and directions
  • Strong critical thinking skills and stay focused
  • Ability to work autonomously making decisions, sometimes in immediate safety situations
  • Experience assessing risk and safety to vulnerable adults or children is a plus

This job will require travel to meet business needs.  A telework and/or flex work schedule may be considered after training is completed.
 
The Department of Social and Health Services’ (DSHS) vision that People find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions? Please contact [email protected] OR call Talent Acquisition main line at (360) 725-5810 and reference job number 01102.



Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle
 
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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접수기간/방법

7일 09:30:37
시작일 3/19/2025 (수)
마감일 3/26/2025 (수)
11:59 PM 마감
홈페이지 지원
홈페이지 지원 클릭수: 35