WORKSOURCE SPECIALIST 3-Non-Permanent-Everett

Description

Duties

This position is responsible for ensuring the day-to-day availability and delivery of services in the WorkSource system in person and virtually of integrated services to job seekers, the delivery of services to employers and providing targeted customers through outreach. The integration of Workforce Services programs will include Labor Exchange and Reemployment, WorkFirst, SFS, Business Solutions, BFET, Veterans, Migrant Seasonal Farm Worker, WIOA and other relevant program services. Provide robust resource information in alignment with customer needs. Provide guidance and feedback to customers regarding federal, state, local and office policies; and procedures. Ensure ongoing support of agency performance and expectations to be successful in their role as a WorkSource Services Division employee. The expectation is to participate in a regionalization of services for our area, developing innovative ways to deliver services which will provide continuity to the area team, enhancing morale and staff job satisfaction. 

Some of your daily tasks may include but not limited to:

• Provide staff-assisted customer services; conduct group and individual in-depth interviews, partial and full registrations, review job readiness, employment barriers and customer needs; administer skills, interest, and aptitude tests using formal tools; identify employment and/or training goals; develop and monitor service plans; develop recommendations for continuous engagement.

• Provide information about the full range of agency services and programs; direct to appropriate internal or external resources and/or support services; provide for continuous engagement. Provide career and/or employment guidance and training information; refer customers to job search, training providers and/or resources through WorkSource and/or partner services.

• Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training.

• Provide basic information on how to apply for unemployment benefits; direct UI customer concerns, issues and problems to the liaison or supervisor; conduct one-to-one interviews.

• Provide basic information regarding how to apply for Paid Family Medical Leave (PFML); direct PFML customer concerns, issues and problems to the liaison or supervisor; conduct one-to-one interviews.

• Develop individual employment service plans; and guide customers to effectively use plans in employment and training programs and services.

• Answer phone calls and direct to program teams; provide timely response and services through all forms of customer service (phone, email, face-to-face).

• Record and maintain case notes, service plans, and exit outcomes; coordinate with other employment and training programs as necessary; enter new and/or updated data in multiple data management systems.

Qualifications

Required Qualifications:

A combination of education and/or relevant experience totaling at least six (6) years.

OR

One (1) year as a WorkSource Specialist (2) or equivalent class within the Employment Security Department, or in an equivalent class with another state's Employment Security agency.

OR

A Bachelor’s Degree AND two (2) years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking.

Supplemental Information

Why work with us?
Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, Stewardship.  We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. 

Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program.  Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites or the Talent Acquisition Team, or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact [email protected] or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.