SeattleKR Job Analysis
Employment Specialist 3 (WSS3): WorkSource Everett OCDL
Key Skills and Qualifications
Technical Skills
Soft Skills
Qualifications
Physical Requirements
No specific physical requirements mentioned in the job description.
Sample Interview Questions and Answers
Question 1: Describe a time when you had to conduct outreach to an underserved population. How did you ensure your approach was culturally sensitive and effective in connecting them with resources?
Question 2: How would you prioritize and manage multiple competing tasks while maintaining accurate records in a customer management database?
Question 3: Explain how you would adapt communication strategies to support non-English speaking customers, specifically in Spanish, while ensuring clarity and empathy.
Original Job Description
Description
The ideal candidate for this position will be deeply committed to serving their community with compassion, empathy, and professionalism. They will excel in connecting with a diverse range of customers, including migrant seasonal farmworkers, both individually and in groups. Strong organizational skills are essential to balance multiple priorities and track data effectively. The candidate should either bring established knowledge of their community’s needs or demonstrate the ability to immerse themselves in research to identify resources and opportunities. Occasional communication in Spanish will be required, and adaptability under pressure is key to thriving in this role.
About the Workforce Services Division:
Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.
Duties
As an Employment Development Specialist in Everett, you’ll have the opportunity to make a direct impact on your community by helping individuals—especially migrant seasonal farmworkers—access resources, training, and employment opportunities. This role combines in-office support with proactive community outreach, requiring you to build strong relationships with local partners, research available resources, and connect individuals with services that meet their unique needs. Your compassion and drive to serve will be central to helping people achieve stability and long-term success. If you’re passionate about helping others, enjoy engaging with your community, and thrive in a dynamic, collaborative environment, apply today to support our mission of connecting job seekers with employers. This role is located in Everett, Washington and offers a hybrid schedule of 1 day a week of remote work with the remaining days of the week reporting to the WorkSource Everett office.
Some of what you will do:
Greet customers entering the WorkSource One Stop Center and set the tone for a valuable and meaningful visit.
Provide information in person, virtually, and over the phone about the full range of agency services and programs and refer to appropriate agency and community resources.
Conduct outreach to migrant seasonal farmworkers and other underserved populations to connect them with resources, especially for off-season support.
Research and maintain knowledge of community demographics, local resources, and service providers to ensure customers are connected to the most relevant opportunities.
Meet one-on-one with customers to answer questions about job search strategies, provide Labor Market information, review resumes and cover letters, and assist with interviewing skills.
Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training to prepare for job openings.
Facilitate in-person Job Hunter series workshops in the Center.
Record and maintain case notes in ESD’s customer management database (MIS).
Represent the workforce partnership, communicate, and work closely with partners and stakeholders; be responsive to requests.
Occasionally communicate with customers in Spanish to ensure equitable access to services.
To request a detailed position description, click here.
Qualifications
Required:
One year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or another state’s Employment Security agency
OR A Bachelor's degree and two years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: education, social services, public relations, human resource services, unemployment insurance, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience.
OR A combination of education and/or relevant experience that totals six (6) or more years.
AND Must be able to occasionally read and communicate effectively in person, via telephone and in writing in Spanish.Education to Experience Equivalences:
Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years
Additional Requirement of Employment:
- Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical Leave (PFML) Claim & Benefit Information Review.
- This position is based in a WorkSource location and has a flexible option of up to 1 day telework and 4 days in office which is subject to change based on future needs of agency office expectations.
Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
NOTE: ONLY COMPLETED APPLICATIONS WILL BE CONSIDERED.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Information
Why work with us?
Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson, the Talent Acquisition Team, or Washington Relay Service 711 prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
