시애틀KR 직업 분석
💡 스마트 요약
원본 채용 공고
업무 설명
지급되는 급여 범위는 킹 카운티 추가 배치 수당 5%를 포함하지 않습니다.
업무 내용
적합한 후보자는 주요 프로그램에서 신규 및 경력 수준의 에이전트들을 교육하고 이끌 수 있는 능력을 갖추어야 합니다. 모든 직원의 사례를 검토하고 조치를 위한 제안을 하는 역할도 포함됩니다.. 또한 알려지지 않은 세금의 식별, 조사 및 회수도 주요 업무 중 하나입니다. 리드 에이전트들은 정보 제공을 꺼리거나 자산, 수입 및 세금 책임을 은폐하거나 과소평가하는 경향이 있는 납세자들과 관련된 복잡한 연체 계정을 다룰 것입니다.
감독관이 부재할 경우 이 직위는 임시 감독관 역할을 수행하게 됩니다. 이 역할에서는 신규 직원 채용 지원, 감독관이 제공한 교육 계획의 실행 및 교육 진행 상황 평가 등 다양한 경험을 쌓을 수 있습니다.
추가 정보
이 직위는 워싱턴 주 세무부서와 워싱턴 공공직원연합(WPEA) 간의 단체협약에 따라 관리됩니다.
지원 과정 중 도움이 필요하시면 인사부서(360-704-5731)로 연락주시기 바랍니다. 청각 장애가 있거나 청각에 어려움이 있으신 분들은 워싱턴 중계 서비스(7-1-1 또는 1-800-833-6388)를 통해 연락하실 수 있습니다.
SeattleKR Job Analysis
💡 Smart Summary
Original Job Description
Description
The salary range listed does not include the 5% additional King County assignment pay.
Duties
The ideal candidate will possess the skills necessary to train and lead new and journey-level agents in mainstream programs while reviewing case work of all staff and making recommendations for action. Duties also include identification, investigation, and recovery of taxes not previously known to the department. The Lead Agents will work complex delinquent accounts that commonly involve taxpayers who are reluctant to furnish information and may conceal or undervalue assets, income, and tax liabilities.
In the absence of the supervisor, this position will become the acting supervisor. In this role, you will gain experience in assisting with the hiring of new staff, carrying out training plans as provided by your supervisor, and evaluating the progression of training.
Qualifications
The required qualifications are key competencies that have been successfully demonstrated through experience or education in the following areas: Communication Skills, Analytical Skills, Knowledge of Laws & Regulations, Interviewing & Negotiation Skills, Attention to Detail and Interpersonal Skills. The ideal candidate will possess a combination of the knowledge, skills and abilities below:
Communication Skills (Written & Verbal):
Uses advanced professional techniques in telephone calls and correspondence to engage with customers and inform them about their outstanding obligations.
Calmly listens, assesses, and clarifies problems and responds with options to customers who may be confused, upset, or uncooperative.
Analytical Skills (Research & Investigation):
Analyzes data and assesses a customer’s ability to resolve outstanding debts.
Researches available resources and assets to seize or use as collateral for satisfying outstanding debts.
Researches and gather information on accounts to identify assets and individuals related to unresolved liabilities.
Knowledge of Laws & Regulations:
Applies and interprets RCWs, WACs, WTDs, ETAs and departmental policies to assist customers and resolve compliance issues.
Educates customers on legal requirements for registration, reporting, and payment to promote compliance.
Interviewing & Negotiation Skills:
Uses interviewing techniques to gather information from customers. Formulates and asks direct, focused, and logically ordered questions.
Negotiates payment plans and evaluates full or partial payment options for satisfying unresolved liabilities.
Attention to Detail:
Reviews financial records and identifies assets that can be seized to satisfy the debt.
Organizes and prioritizes work, devoting adequate time and attention to individual tasks. Remains focused on tasks, working efficiently, and handling interruptions appropriately.
Interpersonal Skills:
Is approachable, works cooperatively with others, and contributes to group solutions through constructive feedback, ideas, and suggestions. Facilitates the open exchange of ideas and information.
Accepts personal accountability and is open to constructive feedback.
Recognizes and encourages the behaviors that contribute to teamwork (e.g., sharing information, sharing expertise, working together).
Develops or assists in developing others through activities such as training, coaching, mentoring, and sharing ideas and feedback.
Develops strategic goals for change. Leads change initiatives and acts as a change agent. Helps others cope with the ongoing demands of change.
Maintains confidentiality. Keeps commitments made to others and maintains availability even with changing priorities.
Demonstrates advanced leadership capabilities and technical expertise in revenue collection operations.
Applies sound judgment, communication, and conflict resolution skills to manage complex cases, support team development, and ensure compliance with departmental policies and tax laws.
- Two years of experience as a Revenue Agent with at least one year of those at the journey level within the Department of Revenue.
- A Bachelor's degree involving major studies in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law or, closely related field AND two years of experience in the field of personal or business finance, tax auditing, law, law enforcement, adjustment of claims, examination and analysis of business tax records, collection of civil debts, or other related field. Additional qualifying experience may substitute year-for-year for the education.
To be considered:
- Complete/update your online application in detail and attach a cover letter explaining how you meet the competencies of this position.
Throughout our selection process, we will also be evaluating candidates for knowledge, skills, abilities, behaviors, and capacity for effective leadership that aligns with the culture of DOR.
To take advantage of Veteran's preference by attaching your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.
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Questions?
Hello, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.
Supplemental Information
This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.