DSHS ESA CSD Public Benefits Specialist 1-3

Description

DSHS ESA CSD - Public Benefits Specialist 1-3
The Economic Services Administration's (ESA), Community Service Division (CSD) is hiring an entry-level position as a Public Benefits Specialist within our Statewide Customer Service Contact Center, with training provided. These exciting opportunities involve working on-site at our Community Services Office (CSO) in Kelso, WA.

As a Public Benefits Specialist, you will help people applying for public assistance services over the phone. You'll determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs. 

When you work for us, your compassion shows at work every day, helping the lives of your fellow Washingtonians. This full-time career can be a gateway to a rewarding profession in public service. We look forward to welcoming dedicated people who meet the minimum requirements listed below and are eager to make a difference. 

Please note: This is a hybrid position. During the training period, employees will be required to work in the office three days per week.

See why others like you have chosen a career with us:

• Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances.
• Process all applications and case actions in accordance with federal and state requirements based on household income and size.
• Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.
  
  

• Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims.
  (College education can substitute year-for-year for experience).           
  OR
  
• One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
  
  

• Thrives in a standardized work setting.
• Is able to learn and utilize various computer programs.
• Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone.
• Can work with complex technical regulations and procedures and analyze complex situations.
• Refrains from personal bias when determining eligibility.
• Prioritizes and performs multiple tasks in a busy office with numerous interruptions.
  
  

• Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months)
• Public Benefits Specialist 2: $4,653.00 Step F – $5,398.00 Step L (6 months)
• Public Benefits Specialist 3: $5,137.00 Step E – $5,812.00 Step L

• An updated resume
• Three professional references with contact information

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
 
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
 
 
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