LD Child Care Licensing (CCL) Forms Manager (MA4) – Project Limited – Olympia

Description

Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy, thriving physically, emotionally, and educationally, nurtured by family and community.”

Job Title: LD Child Care Licensing Forms Manager (MA4) - Olympia
Location: Olympia, WA - Full-time/Hybrid/Project-Limited (duty station is Olympia, but can be located anywhere statewide)
Closes: Tuesday, June 16th, 2026
Salary: $69,744 - $93,804 Annually (The salary listed does not include the 2% general wage increase effective July 1, 2026)
Note: This is a Project position with a limited duration appointment; the expected duration is one (1) year from the date of hire. 

This full-time, one-year project position will lead an agency-wide effort to improve accessibility for children, youth, families and community partners across Washington state. The position is responsible for coordinating updates to more than 70 Licensing Division forms and related website content to ensure compliance with Americans with Disability Act (ADA) accessibility standards and improve usability for all users.

Click here to learn more about DCYF.

This Opportunity:

In this role, you will play a key part in a statewide initiative to modernize agency forms and web content, helping make information and services more accessible for licensed providers, families, and communities across Washington. You will coordinate a large-scale forms and website modernization project, partnering with subject matter experts and agency stakeholders to review, update, and improve licensing forms and related online resources. This position will also support ADA compliance and accessibility efforts, ensuring materials are clear, user-friendly, and accessible to diverse audiences. By identifying opportunities to streamline processes and promote consistency across forms and web content, you will help advance the agency's commitment to continuous improvement, equity, and exceptional public service.

Some of what you'll get to do:

• Serve as the primary point of contact for Child Care Licensing form requests, revisions and reviews.
• Develop, review, standardize, and maintain agency forms (paper and digital) to support operational and regulatory business needs while complying with agency, the American Disabilities Act (ADA) and related accessibility standards.
• Develop and manage work plans, develop written reports as needed, track progress towards completion and date for revisions, develop formal written findings and recommend actions pertaining to CCL forms improvement.
• Collaborate with executive leadership, area administrators, supervisors, and program managers to understand business operations and needs for project delivery. 
• Collaborate with community partners and internal staff to streamline forms and reduce duplication or inefficiencies.
• Work closely with WA Compass team, CCL Licensing Division Program Manager, program leadership, records management staff to ensure forms meet statuary and policy requirements to support business processes, data requirements, and record-retention policies.
• Document and provide expert analysis to include the identification of issues that may inform system improvements and assess compliance with state and federal requirements.
• Plan, evaluate, and consult with leadership, executive leadership, and external partners to identify issues, explore solutions and alternatives, and implement changes designed to meet the goals and objectives of the division and agency.
• Partner with the CCL Program Manager around communication needs and activities involved with updating the DCYF Child Care Licensing webpages as assigned.
• Coordinate with the CCL Project Manager and advise on the development of improvement plans related to managing forms and website content for the field.
• Provide expert level consultation on business processes, data analytics, and research as it relates to forms and website content.
• Lead the planning, initiation, delivery, and monitoring of all aspects of the project to ensure tasks are delivered timely within the specified scope.
• Lead in the development of recommendations to advance racial equity and social justice, informed by data, research, and community voice.
• Maintain a centralized forms inventory to track version control and approval documentation.
• Report and escalates any areas of risk or project barriers to the direct supervisor, the CCL Partnerships and Supports Administrator, and training Administrator as, and when, needed
• Write official reports based on findings from reviews, identifying areas needing improvement, and work collaboratively with field staff to develop recommendations to improve practice and systems.

Required Qualifications:
Bachelor’s degree in business administration, public administration, law, public health, social science, health administration, or a related field AND five (5) years of demonstrated experience in two (2) or more of the following: 

• Manage the development, maintenance, and standardization of business forms and digital content.
• Oversee forms governance, document control, and records management practices.
• Lead cross-functional projects from planning through implementation.
• Evaluate and improve business processes to enhance accessibility and regulatory compliance.
• Analyze business needs and develop effective process and documentation solutions.
• Research and apply applicable laws, policies, and regulatory requirements.
• Develop reports, procedures, and recommendations to support decision-making.
• Coordinate and maintain public-facing web content and related resources.

OR

Nine (9) years of professional experience in project management, forms management, business analysis, process improvement, document or records management, policy analysis, technical writing, website content management, or related work involving the development and administration of business processes, documentation, and regulatory compliance activities.

AND

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Preferred/Desired Qualifications:

• Knowledge of government organization policies, rules, procedures and program needs; federal and local government functions; licensing methods and procedures in licensing, research methods and data collection.
• Prior experience speaking before groups; compiling written reports; obtaining the cooperation of other departments and other government agencies 
• Prior experience working effectively and collaboratively with internal and external partners.
• Prior experience understanding and working effectively with diverse populations 
• Prior experience building and maintaining collaborative working relationships with internal and external community partners. 
• Prior experience evaluating, compiling, and organizing data into reports to inform policy and practice.
• Prior experience assessing and understanding program complexities and developing recommendations for improvement to meet outcome goals. 
• Prior experience in the following: leadership skills, public speaking, project management, and planning. 
• Certification or formal training in ADA accessibility or document compliance.

Knowledge and Skills:

• Experience with forms software, document management systems, or web content management systems.
• Prior experience using business applications (Microsoft Office, FamLink, WA COMPASS, etc.)
• Prior knowledge of state and federal law, agency policies and regulations related to licensing.
• Ability to work with internal and external partners to identify barriers and areas for improvement.

How do I apply? 
In addition to completing the online application, applicants must attach the following documents to their profile to be considered for this position:

• Cover letter describing how you meet the specific qualifications for this position.
• Resume (current/updated) detailing experience and education.

Supplemental Information: 
The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve.  If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.

The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.

This position requires a minimum of at least two years of driving experience and a valid driver’s license. 

Must successfully complete formal training courses as required by law, policy, and regional requirements within twelve months of initial appointment.

Degrees must be obtained from an accredited college or university whose accreditation is recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA), or a foreign equivalent verified by a NACES-approved organization at naces.org. Foreign Equivalency certification must be attached to the application for degrees obtained outside the U.S.

This position is included in the bargaining unit represented by the Washington Federation of State Employees (WFSE).  For more information: https://wfse.org/

Benefits eligibility for this position may be different than what’s listed in the benefits tab of this recruitment announcement. For more information on employee benefits eligibility, visit: Public Employee Benefits Board (PEBB).

This recruitment may be used to fill multiple vacancies.

If you would like to request an accommodation throughout the application/interview process, contact DCYF Recruiter.  If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at (855) 524-5627 or email support@neogov.com. Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD) at 360-664-1960.          

Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, NGB Form 22, or Predischarge Certification (issued not more than 120 days prior to End of Term of Service (ETS) by date of submission).  If claiming preference based on Predischarge Certification, the individual will be required to provide their official discharge documentation, such as a DD Form 214, NGB Form 22, or equivalent, within 30 days after the date of discharge. Please blackout (redact) the social security number before attaching any documents. For additional information on Veterans’ Preference and guidance on how to determine if you are eligible, click here.

DCYF participates in the federal E-Verify program. The selected candidate must provide proof of identity and authorization to work in the United States, consistent with E-Verify requirements, on their first day of employment.

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