Human Resources Investigator (HRC3)

Description

We are dedicated to growing a culture of belonging through our values: 

Respect | Trust | Diversity | Inclusion | Equity

At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

Are you able to build trust, put people at ease, and gather information objectively while navigating sensitive conversations with professionalism and discretion? If so, we invite you to apply!

Duties

As an HR Investigator you will spend your time conducting unbiased workplace investigations related to employee misconduct. These investigations could include allegations of discrimination, workplace violence, retaliation, sexual harassment, reasonable suspicion, and theft. You will develop interview questions, prepare comprehensive investigative reports with objective findings, and draft disciplinary letters and related correspondence based on the evidence obtained during the investigation process. Your active listening skills will be critical as you will interview complainants, respondents, witnesses, and other involved parties and assess information for relevance and credibility. 

• Ensure timelines are met and procedures are followed in investigations.
• Maintain accurate investigative records.
• Independently compose and review written investigation reports and correspondence.
• Conduct technical training and workshops for managers and supervisors.
• Conduct workplace investigations.
• Provide interpretation and explanation of WACs, RCWs, CBAs, and Policies and Procedures.
• Write disciplinary letters with the direction of the Appointing Authority.

Qualifications

• Six (6) years of professional relevant professional human resource experience.
• Two (2) years of experience using Microsoft Suite office products including Excel, Work, One Note, Outlook, and Teams.
• One (1) year of experience conducting investigations or fact findings to include drafting formal letters and/or reports; applying strong documentation, analysis, and information gathering skills.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions. 
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusion delivery of services to customers. 
  • Take action to learn and grow.
  • Take action to meet the needs of others. 

• Professional Human Resource Certification (SPHR, PHR, SHRM).
• Professional investigation certification from an accredited or recognized organization. 
• Experience interpreting laws, rules, and policies.
• Experience building collaborative relationships with unions and navigating unionized work environments.

• This position is expected to work at a minimum of two (2) days in-office or more as business needs arise.
• The ability to travel statewide, sometimes overnight.
• Prior to a new hire, a pre-employment screening including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Supplemental Information

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. 

Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.

Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.