SEATTLE — Alaska Airlines’ website and app is experiencing significant technical issues less than a week after an IT outage caused hundreds of flights to be canceled.
In a statement posted just after 10:30 a.m. Wednesday, Alaska said: “Due to a global outage impacting the Microsoft Azure platform where several Alaska and Hawaiian Airlines services are hosted, we are currently experiencing a disruption to key systems, including our websites.
Multiple passengers told We at the airport that they didn’t know about the outage until they arrived at the airport, when they were unable to retrieve their boarding pass. The time it took for them to wait in line caused multiple to miss their originally scheduled flights.
“For our guests who are unable to check-in online due to the Microsoft Azure outage, please see an agent at the airport for a boarding pass, and allow for some extra time in the lobby. We apologize for the inconvenience and appreciate your patience as we navigate this issue.”
At 9:10 a.m. Wednesday, Alaska said, “Our website and app are down, it is being looked into we don’t have any other information at this time I am so sorry for the inconvenience.” Alaska cited issues with Microsft Azure that are impacting its systems.
Microsoft Azure’s status page shows that most of its services are currently unavailable. The Azure Support account on X posted at 10:01 a.m. Wednesday that “We’re investigating an issue impacting several Azure services. Customers may experience issues when accessing services.”
The website was showing a message earlier in the morning at the top that read “Looks like we are experiencing a temporary technical issue. We are aware of the issue and are actively looking into it.”
It is unclear if any flights have been impacted by this issue.
트위터 공유: 알래스카 항공 앱 마비 예약 혼란 겪는 여행객들