ADMINISTRATIVE ASSISTANT 3

Description

This recruitment will remain open until April 2, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on March 9, 2026. It is in the applicant’s best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner is looking for an Administrative Assistant 3 to join our team and support the Provider Network Oversight (PNO) Program within the Rates, Forms, and Provider Networks (RFPN) Division and is based out of our Tumwater Office.

Are you energized by using systems to manage workflows, organize critical documents, and track program data? Do you enjoy coordinating complex communication across leaders, teams, and partners, all while finding better, more efficient ways to do it? 

We are an employer of choice! Here’s why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

About the Position 

In this role, you will help drive projects forward by strengthening processes, improving workflows, and ensuring information flows accurately and on time. You will also use independent judgement to prioritize requests, manage competing deadlines, and triage communications directed to PNOP leadership. 

 If you excel at simplifying complex information into clear next steps, keeping priorities aligned in a fast-paced environment, and spotting gaps before they slow the work down, this role may be a strong fit for you.

Rates, Forms, and Provider Network team members are required to be in-office (4) days a week for the first 30 days of employment, (3) days in-office for days 31-90, and then (2) days from then on.   

This recruitment may be used to establish a qualified pool of candidates for Administrative Assistant 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $3,925 - $5,271.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits: https://www.insurance.wa.gov

Duties

The duties of the position include, but are not limited to: 

• Provides administrative support and assistance to the PNO program, including issue, case, and complaint tracking. Coordinates, prepares, and arranges meetings as needed. 
• Reproduces presentation materials; works with the appropriate staff members to develop and keep all PNO program standards up to date. 
• Proactively reviews operating procedures and problems; develops solutions and/or recommendations for process improvements and maintains an up-to-date manual of all work duties. 
• Use independent judgement to proactively monitor, review, research and respond to questions submitted to the PNO program electronic mailbox. 
• Manages and tracks incoming and outgoing documents submitted to meet issuer compliance plans. Responsible to track, collect, and organize each iteration of enforcement binder through enforcement activity and potential compliance plan.
• Point of contact for health carriers, health care providers, attorneys,  and OIC staff regarding the PNO program. 
• Manages complaints and referrals in the ORCA cases module from the unit’s receipt to final resolution. 
• Trains new employees to use ORCA system and provide support to manage records and responses to ongoing Cases and Provider Networks. 
• Works collaboratively with PNO program staff to prepare training for external stakeholders about the unit’s usage of the provider networks and cases module. 
• Makes travel arrangements within established state travel regulations and coordinates the preparation of travel documents. 
• Provides training and education to RFPN division staff regarding administrative procedures related to travel, including the Travel and Expense Management System.
• Acts as the RFPN Division expert on purchasing requirements. 

To read more about this position and view all duties, click here to request a position description.

Qualifications

Required Qualifications:

*Three (3) years of full-time equivalent experience in office/clerical, secretarial, or general administrative work in a professional office environment at a senior clerical level.

*A degree with a focus in business administration, public administration or closely related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent will substitute year for year of professional work experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report. 

In addition to the above:

• Intermediate-level skills and experience in Microsoft Outlook, Word, and Excel; and Basic skills in PowerPoint 
• Demonstrated ability to deliver quality results in a fast-paced environment
• Ability to type or input 40 words per minute

Preferred/Desired Qualifications: 

• Experience managing special projects and other major assignments.
• Experience providing administrative support to multiple mid-level or program managers in a professional office environment.

Ready to join us?

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here! 

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

Supplemental Information

• This position is represented by the Washington Federation of State Employees (WFSE).

• Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).

• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with AA3_2025-01726 in the subject line. Please do not attach the DD 214 to your application materials. Please blackout personally identifiable data such as social security numbers. 
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.  
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
• Contact us: For inquiries about this position, please contact us at recruitment@oic.wa.gov.