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교정전문 2급 – 환자 돌봄 네비게이터
워싱턴 주 교도소, 왈라왈라, WA
정규직
월 급여 범위: ₩5,892,000 - ₩7,930,000
워싱턴 주 교정부는 동기 부여가 되고 열정적인 교정전문 2급 환자 돌봄 네비게이터를 모집하고 있습니다. 팀에 합류하여 우리의 목표를 달성할 적합한 인재를 찾고 있습니다.
환자 돌봄 네비게이터의 목표는 고위험 대상자들을 위한 아웃리치 및 교육 서비스를 제공하는 것입니다. 이 직위는 취약 계층과의 연결과 관계 구축을 위한 강력한 대인관계 능력을 요구합니다. 네비게이터는 간호사 직원, 주 의료진, 그리고 환자 서비스 대표들과 협력하여 건강 정보 및 서비스에 대한 중요한 연결을 도모하고, 돌봄 조정을 지원합니다. 유연성을 가지고 개별 환자와 프로그램 요구에 따라 역할을 적응하며, 강력한 구어 및 서면 의사소통 능력과 조직력을 갖추고 있어야 합니다. 환자와 그들의 클리닉 팀과 협력하여 적시의 검진, 진단, 치료 및 지원적 돌봄을 포함한 필수적인 의료 서비스에 대한 장벽을 해소합니다.
업무 환자의 암 및 기타 복잡한 만성 질환에 대한 진단과 치료 과정에서 안내를 돕습니다.
환자가 암과 기타 다중 치료 장소를 필요로 하는 복잡한 만성 질환의 진단 및 치료 과정을 이해하고 안내하는 데 도움을 줍니다. 직접적인 만남과 서면 소통을 통해 환자와 신뢰 관계를 구축하여 의료진과 환자 사이의 연결고리 역할을 합니다. 필요한 치료에 접근하는 데 어려움을 겪는 환자의 우려 사항이나 장벽을 비공식적으로 해결합니다.
- 가장 적절한 치료 환경에서 환자 만족도를 높이기 위해 치료 조정 및 연속성을 지원하기 위한 서비스와 자원을 조정하고 협상합니다.
- 의료진, 동료, 지역 사회 구성원들과 협력하여 환자의 치료 연속성을 개선하고 다양한 치료 제공 장소와 의료진 간의 협력 기회를 찾아냅니다.
- 환자가 정보를 얻고 치료 옵션을 이해하여 정보에 입각한 결정을 내릴 수 있도록 돕습니다.
- 필요한 경우 환자와 함께 의료진과의 방문을 동행합니다.
- 의료진, 가족, 보호자 간의 소통을 지도하고 조정합니다.
- 환자의 가치와 신념에 따라 의료 치료 준수를 장려하여 전인적 치료에 참여하도록 독려합니다.
- 입원, 응급 치료, 또는 후속 치료로의 전환 과정에서 치료 팀에게 필요한 정보를 제공하여 원활한 치료 연속성을 보장합니다.
환자 치료에 부정적인 영향을 미칠 수 있는 교차 치료 연속성 조정 과정에서 발생하는 장벽과 도전을 신속히 해결합니다.
- 건강 장벽 정보와 환자가 설정한 목표를 파악하여 환자 치료 및 결과에 부정적인 영향을 미칠 수 있는 장벽을 제거합니다.
- 거부와 장벽에 대한 정보에 접근하여 효과적인 치료 연속성을 유지합니다.
- 의료진, 병원 직원, 리더 및 지역 사회 파트너와 모든 부서 프로그램에 대한 분석, 개입 및 해결 활동에 참여합니다.
- 동료들과 함께 피할 수 있는 지연과 거부를 제거합니다.
- 품질 관리, 감염 관리 및 위험 관리 문제를 적절한 개인이나 부서에게 안내합니다.
- 환자와 협력하여 복잡한 사례를 주 의료진 팀에게 전달하여 적시에 다학제 회의를 촉진합니다.
클리닉/시설 전체의 조정된 품질 개선 활동, 회의, 프로젝트 및 프로그램에 적극 참여합니다.
- 부서 정책, 기준, 절차, 새로운 임상 절차, 환자 안전 목표, 핵심 지표 품질 지표 및 책임 범위 내의 기타 요구사항에 대한 최신 지식을 유지합니다.
- 다양한 업무 스타일, 역할 및 기준을 이해하는 다학제 팀의 성공적인 구성원으로서 역할을 수행합니다.
- 필수 교육에 참여하고 부서 팀 회의에 참석하며 업계 동향에 대해 지속적으로 학습합니다.
- 환자 경험과 임상 운영을 개선하기 위한 프로세스를 개발하고 유지합니다.
전문적인 경계를 유지하면서 환자와 신뢰 관계를 구축합니다. 기타 지정된 업무도 수행합니다.
- 건강 및 지원 서비스의 일원으로서 개인적인 자기 공개의 적절한 경계와 한계를 이해합니다.
- 포용적이고 공평하며 환영하는 작업 및 학습 환경을 조성하고 유지합니다.
- 문화적 민감성과 능력: 효과적인 의사소통, 협업 및 치료 제공을 위한 적절한 의사소통 도구와 예절을 사용합니다. 서비스 대상 환자 집단에 대한 지식과 기술을 보여줍니다.
- 다양한 인종, 문화, 사회적, 경제적 배경을 가진 환자들의 치료 조정 요구에 민감하게 반응합니다.
- 환자와 보호자의 이해를 반영하여 의료 서비스를 제공합니다.
- 스스로 목소리를 내기 어려운 환자를 위해 옹호합니다.
- 환자의 식별된 건강 개선 및 안정화 목표 달성을 지원합니다.
- 판단이나 비판 없이 환자가 있는 곳에서 만납니다.
- 기타 지정된 업무를 수행합니다.
자격 요건
필수 자격 요건:
- 성인 또는 청소년 교정 시설, 사회 서비스 또는 밀접하게 연관된 분야에서 의료 사례 관리 서비스를 제공한 전문 경력 3년 이상
또는
- Medicaid 시스템과의 업무 경험 2년 이상
그리고
- 감독 경험
- 마이크로소프트 오피스 소프트웨어(워드, 엑셀, 아웃룩) 활용 능력 우수. 훌륭한 서면 및 구두 의사소통 능력
참고: 추가 자격 요건은 최대 2년까지 요구되는 교육 기간을 대체할 수 있습니다.
선호 자격 요건:
- 미국 교육부 또는 고등 교육 인증 기구(CHEA)에 의해 인증된 사회 서비스 관련 분야의 학사 학위
- 성인 교정 시설에서의 업무 경험
- Experience working in an adult Correctional Facility.
SeattleKR Job Analysis
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Original Job Description
Description
Corrections Specialist 2 – Patient Care Navigator
Washington State Penitentiary, Walla Walla, WA
Full Time Permanent
Monthly Salary Range: $5,892 - $7,930
Washington State Department of Corrections is looking for a motivated Corrections Specialist 2-Patient Care Navigator to join our team.
The Goal of the Patient Care Navigator is to provide outreach and education services for identified high risk members. This position requires strong interpersonal skills to make connections and build relationships with vulnerable populations. The Care Navigator works collaboratively with nursing staff, the primary care provider and patient service representatives with the purpose of making the critical linages to health information/ services and assists with care coordination. The Patient Care Navigator is flexible and willing to work in a dynamic and evolving role according to individual patient and program demands, has strong verbal/ written communication skills, and strong organizational skills. To work with the patient and their clinic team to eliminate barriers to necessary medical care including timely screening, diagnosis, treatment and supportive care.
Duties
Assist patient in navigating diagnosis and treatment for cancer and other complex chronic diseases involving multiple sites of care. Establish rapport with patients via face-to-face encounters and written communications to serve as a point of contact and link between care team members and patients at risk to encounter barriers to necessary care. Serve as a point of contact to informally resolve patient’s concerns or barriers related to access to timely care.
- Coordinates, facilitates and negotiates services and resources to support coordination and continuity of care in the most appropriate care setting to enhance patient satisfaction.
- Collaborates with physicians, peers, community colleagues and others to coordinate care across the health care continuum to identify opportunities to continually improve patient care and services across multiple care delivery sites and multiple care givers.
- Collaborate with patients in acquiring information and understanding of care options needed to make informed decisions.
- Where desired, accompany patients to visits with members of health care team.
- Coach and coordinate communications among healthcare teams, patients, family, caregivers.
- Promote whole-person centered care by encouraging engagement and commitment to adhere to medical treatment according to patient’s values and beliefs.
- Facilitate care transitions by ensuring notification of care team of hospitalization, emergency treatment, or transfer on to the panel of patients with needs to follow up with care team.
Works quickly to eliminate barriers and challenges associated with cross continuum care coordination that might adversely impact patient care.
- Works to eliminate barriers that might otherwise adversely impact patient care/outcomes by identifying health barrier information as well as patient identified goals.
- Accesses and acts on information related to denials and barriers to ensure effective continuity of care.
- Engages physicians, hospital staff, leaders and community partners in analysis, intervention and resolution activities for all departmental programs.
- Works with colleagues to eliminate avoidable delays and denials.
- Refer quality, infection control and risk management issues to appropriate individuals or departments.
- Works with patients and refers complex cases to the primary care team to facilitate timely multidisciplinary case conferences.
Actively Participate in Clinic/ Facility Wide Coordinated Quality Improvement, Meetings, Projects and Programs.
- Maintains current knowledge of departmental policies/standards/procedures, new clinical procedures/processes, patient safety goals, core measure quality indicators and other issues/requirements impacting matters within assigned scope of responsibility.
- Participate as successful member of a multi-disciplinary team, understanding the value of individual work styles, roles and standards.
- Participate in required trainings and attend department team meetings. Continue own education by staying informed of industry trends.
- Develop and maintain processes to improve patient experience and clinical operations.
Establish rapport that preserves professional boundaries with patients. Other duties as assigned.
- Basic Knowledge of appropriate boundaries and limits around personal self-disclosure when working as a member of health and support services.
- Strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
- Cultural Sensitivity and Competence: Demonstrates proper use of communication tools/martials for effective communication, collaboration and the provision of care, treatment and services. Patient population served. Demonstrates knowledge and proper skills associated with the departments defined specific populations served.
- Sensitivity to coordination of care requirements for all patients from a variety of ethnic, cultural, social, and economic backgrounds with varied medical and developmental needs.
- Demonstrate sensitivity to the patients/caregiver and incorporate understanding into health
- Advocate for patients unable to advocate for themselves
- Assist clients in achieving identified health improvement and stabilization goals.
- Meets patients “where they are at” without judgement and criticism
- Other tasks as assigned.
Qualifications
Required qualifications:
- 3 years of professional experience providing healthcare case management services in adult or juvenile corrections, social services, or closely related field.
OR
- 2 years working with Medicaid systems.
AND
- Supervisory Experience.
- Proficiency using Microsoft Office software (Word, Excel, Outlook). Excellent written and verbal communication skills
Note: Additional qualifying experience will substitute, year for year, for up to two years of the desired education.
Preferred/Desired Qualifications:
- Bachelor’s degree in social services related field from an accredited college or university whose accreditation is
- recognized by the US Department of Education or the Council for Higher Education Accreditation (CHEA).
- Experience working in an adult Correctional Facility.
Supplemental Information
Mission: The mission of DOC is to improve public safety by positively changing lives.
Our Vision: Working together for safer communities.
Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
Our Core Values:
- Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
- Respectful and inclusive interactions: Corrections appreciate and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
- People's safety: Corrections believe in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
- Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
- Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.
IMPORTANT NOTES:
- Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
**Please note: Phone number AND email address are required for all professional references.
- A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
- We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
- Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
- This position may be represented by a bargaining unit.
- Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.
- Must be able to work in spaces, climb stairs, walk long distances, and frequently lift up to 30 pounds. Under rare circumstances this position may be required to lift or carry up to 50 pounds and push up to 100 pounds.
- Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.
- Candidates who are offered a job with the Department of Corrections must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
- (FOR RN POSITIONS) Salary is based on experience and is determined at the time a final offer of employment is made. The salary range listed in the job posting includes Steps A-U. Step U is a longevity step and is typically gained six years after being assigned to Step T in your permanent salary range.
- (FOR ALL OTHER NON WMS POSITIONS) Salary is based on experience and is determined at the time a final offer of employment is made. The salary range listed in the job posting includes Steps A-M. Step M is a longevity step and is typically gained six years after being assigned to Step L in your permanent salary range.
- DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
- DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.
We are committed to hiring individuals who possess core diversity competencies:
Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace.
- Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic and cultural backgrounds.
- Respectfully acknowledge people's differences and recognize these differences as important and valuable.
- Promote inclusiveness.
- Be culturally sensitive and appropriate.
- Respect and value diverse backgrounds and traditions.
What We Offer:
As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:
- Up to 25 paid vacations days a year
- 8 hours of paid sick leave per month
- 12 paid holidays a year
- Generous retirement plan
- Flex Spending Accounts
- Dependent Care Assistance
- Deferred Compensation and so much more!
Many DOC jobs are covered by the Public Safety Employees' Retirement System (PSERS). If someone moves from a Public Employees Retirement System (PERS) eligible position to a PSERS eligible position, they actually retire under two different systems/plans. For more information, please contact the Department of Retirement System at: 1-800-547-6657.
DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
For questions about this recruitment, or to request reasonable accommodation in the application process, please emailkathey.waggoner@doc1.wa.gov or call at (509) 907-7808.
For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.