Credentialing Lead (HSC 2) DOH8580 – Non-permanent

Description

This is a homebased, full-time, non-permanent Health Services Consultant 2 (HSC 2) position within the Office of Health Professions in the Health Services Quality Assurance Division anticipated to last approximately 9 months. 

Partner with us to build strong health systems!

Join our team as a Credentialing Lead, where your expertise will play a key role in providing technical credentialing consultation and assistance to health services providers and staff within health licensing, a public health program closely linked to the Department's mission —apply today to help us improve patient safety and access to health care in Washington!

The Health Systems Quality Assurance (HSQA) division is responsible for oversight of Washington State’s health care delivery system which includes licensing and regulating over 463,000 health professionals in 83 health professions and 9,000 facilities. HSQA also works closely with communities and local health partners to build strong health systems and prevention programs across the state to help ensure communities have access to good health care and emergency medical services. 

One in five members of the public has a health service provider license and receives services from the credentialing program.   The program provides statewide credentials for more than 80 types of professions, and annually provides services to over 380,000 health care providers and for over 7,000 facilities. Health provider licenses and credentials are considered health service delivery products that are critical resources to the public health delivery system.   Individual providers, federal agencies, employers, hospitals, and insurance companies rely upon these products for the provision of health care services to the public. 

Key Responsibilities Include:

• Coach, mentor, train, and serve as a technical consultant on difficult questions and complex, non-standard regulatory and licensing activities.
• Conduct assessments of credentialing applications and implement licensing and regulatory policies for public health programs.

• Verify and obtain information about applicants/applications by searching on-line databases and other resources, and communicate with representatives of DOH programs, state and local government agencies, educational and credentialing/licensing institutions, and other outside organizations.  
• Initiate or explain actions necessary for applications to achieve eligibility/compliance.  
• Add information to and update electronic databases in the licensing system and completes system-related workflows and tasks.
• Through delegated authority, independently approve applications for credential issuance, and identify applications requiring additional review.
• Identify and document discrepancies and follows procedures regarding “exception” and/or incomplete applications.

This position interacts with board and committee members; health professionals; health care consumers, Assistant Attorneys General; managers; agency staff; staff from other agencies; the public; and representatives from other jurisdictions and entities.

Why Join Us?

• Impactful Work: Directly support health service providers with licensing and regulatory questions, contributing to safer healthcare services.
• Collaborative Environment: Work alongside a dedicated team, supporting partners and contributing to innovative solutions. Coordinate processing interactions among HSQA work units and programs in order to keep workflow and applications moving toward completion.
• Growth Opportunities: Develop solutions and recommendations and advise management. Apply quality improvement tools to improve efficiency, accuracy, and overall quality.
• Work-Life Balance: Enjoy a flexible, remote work environment with support for a healthy work-life balance.

Location and Flexibility: We value work-life balance and offer the convenience of remote work! This position will give you the option to work from home or from the closest DOH facility. Attending in-person events or working In-office is rarely required and would be scheduled in advance. This is a remote home-based position available to applicants residing anywhere in Washington State, as well as those living near the Oregon/Washington border and the Idaho/Washington border. 

Required Qualifications 

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

• Two (2) or more years of experience processing applications for a health profession or facility credentialing program.  

• One (1) year or more of experience using the division’s Integrated Licensing and Regulatory System (ILRS) database or a similar licensing or regulatory database.

• Two (2) or more years of experience resolving customer inquiries, problems or complaints in a high production environment.

AND use of computer software skills as follows: 

• Word processing software such as Microsoft Word to create, format, edit, preview, print, and save documents.  Ability to use standard functions to select, edit, copy, paste, format, and spell check text.
• Electronic communications and calendar programs, such as Outlook, to compose, send, and respond to electronic mail, and coordinate schedules and schedule meetings.   
• Electronic database system to update or maintain records.
• Accessing and searching internet to find and download information.

As well as the following knowledge, skills, abilities, and competencies:

• Ability to learn, retain, and apply new information regarding procedures, rules, policies and requirements for credentialing multiple health care professionals. Able to stay current with, and be able to explain HSQA credentialing processes and procedures, applying commonly-used concepts, practices, and procedures within a particular field of credentialing.
• Ability to work independently with little supervision.
• Ability and willingness to work within a secure work environment with highly sensitive and confidential materials.  
• Ability to work under pressure to meet strict guidelines, while maintaining the integrity of the guidelines.

Note: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Preferred Qualifications:

• Additional years of experience processing applications for a health profession or facility credentialing program.  
• One or more years of experience reviewing documents and taking appropriate action based on an analysis of the information. 
• Associate degree or higher education. 
• Three or more years of demonstrated knowledge and understanding of credentialing requirements, processes and procedures. Familiarity with commonly-used concepts, practices, and procedures within particular field of DOH credentialing.

Benefits and Lifestyle

We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle. Discover more about "Why DOH" by visiting Work@Health.

We are the Washington State Department of Health (DOH)

At DOH, we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state, federal, and private partners, our programs, and services impact every Washingtonian and visitor daily. We're driven by Equity, Innovation, and Engagement, as outlined in our Transformational Plan for the future of Washington health.

Conditions of Employment:

This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.

I am prepared, with or without accommodation, to do the following:

• Commit to a full-time 40-hour, 8am – 5pm workweek schedule.
• Communicate through applications such as MS Teams and MS Outlook, and by phone while working remotely.
• Adjust my work schedule occasionally to align with business needs, which may entail working evenings and weekends.
• Perform my job duties either remotely from home or in person, on a drop-in basis, at the designated DOH site location. 
• Occasional travel may be necessary, sometimes requiring overnight stays or trips out of state. 
• Legally drive a vehicle or arrange alternative transportation for state business.
• Engage in emergency response exercises and high-priority assignments as assigned during emergency events. 

APPLICATION DIRECTIONS:

To apply, click "Apply" and complete the application. Attach your resume, and cover letter. In your Applicant Profile, include at least three professional references (including a supervisor, a peer, and someone you’ve supervised or led, if applicable). Please do not include private information such as social security number or year of birth.

Make sure to document your years of experience, skills, and abilities as listed in the qualifications section of this job posting.

Attach only the following:

• Resume
• Cover letter
• 3 or more professional references, if not included in your applicant profile
• DD-214 (if applicable)

Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year

Do not include or attach the following – these documents will not be reviewed:

• REMOVE personal photos – do not submit any documents containing personal photos. 
• Transcripts (unless specifically requested in the Application Directions)
• Certifications or diplomas
• Projects or portfolios
• Letters of recommendation

Equity, Diversity, and Inclusion:   We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.  

DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity. 

Questions and Accommodations: If you have questions, need accommodation in the application or selection process, or need information in an alternative format, contact Kristina Cox at 360-485-5249 kristina.cox@doh.wa.gov.   For general DOH recruitment questions, email the Talent Acquisition Team at employment@doh.wa.gov. Deaf or hard of hearing contact Washington Relay Service at 7-1-1; individuals outside of Washington State contact Washington Relay Service at 1-800-833-6874.  

Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues. 

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Supplemental Information

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days. 

Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration. 

Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.