$22.98 - $30.86 Hourly

DSHS BHA Security Guard

Dept. of Social and Health Services
Grand Mound, WA
고용형태: Various Job Types

시애틀KR 직업 분석

DSHS BHA 보안 요원

Key Skills and Qualifications

Technical Skills

Valid driver's license
Basic law enforcement training program certification (optional)
Knowledge of security systems and procedures

Soft Skills

Customer service orientation
Adaptability to new environments
Proactive problem-solving
Teamwork and collaboration
Effective communication

Qualifications

High school graduation or GED
2 years of experience in security, correctional officer, store investigations, police officer, etc.
Certificate of completion in basic law enforcement training program (optional)

Physical Requirements

No specific physical requirements mentioned in the job description.

Sample Interview Questions and Answers

Question 1: Describe a situation where you had to de-escalate a potentially violent situation. How did you stay calm and manage the individual?

I recall an incident at my previous role as a security officer, where a resident was becoming agitated and aggressive towards staff members. I remained calm and composed, speaking in a soothing tone while ensuring physical distance between myself and the individual. I employed active listening skills to understand their concerns, empathizing with their perspective without taking sides. By remaining patient and focused on de-escalation, I successfully managed the situation without any further incident. My training in crisis intervention techniques proved invaluable in that moment.

Question 2: How would you handle a security breach at one of the residential units on campus? What steps would you take to ensure the safety of residents and staff?

In the event of a security breach, my primary concern would be to assess the situation quickly and prioritize the safety of everyone involved. I'd immediately alert other team members and management via our communication protocols. If necessary, I'd secure the area to prevent further unauthorized access while maintaining clear visibility. I'd also initiate an investigation to identify potential root causes or vulnerabilities that led to the breach. Throughout the process, I'd maintain open communication with staff, residents, and law enforcement partners to ensure we're working together effectively.

Question 3: Explain how you would balance the need for security with the requirement to be empathetic towards residents who may be experiencing a mental health crisis?

As an Emergency Response Officer, I recognize that providing a safe environment is paramount. However, I also acknowledge the importance of being compassionate and understanding when dealing with individuals in distress. To strike this balance, I'd focus on actively listening to their concerns, acknowledging their emotions, and validating their experiences while setting clear boundaries to ensure everyone's safety. By employing empathy and non-confrontational communication techniques, I believe we can minimize escalation and create a more supportive environment for residents to seek help.

원본 채용 공고

묘사

메이플 레인 BHTC 경비대 2 - 긴급 대응 책임자

워싱턴주 센트럴리아 인근 메이플 레인에 위치한 최신 행동 건강 치료 캠퍼스에서 긴급 대응 담당자로 팀에 합류하세요. 저희는 정규직 및 당직 결원을 채용하고 있습니다. 

행동 건강 치료 센터 메이플 레인 시민적으로 헌신하거나 역량 회복이 필요하거나 정신 진단으로 무죄 판결을 받은 주민들에게 혁신적인 치료를 제공합니다. 각 주거 단위는 워싱턴 주의 지역사회 기반 돌봄 비전에 부합하는 행동 건강의 미래를 형성하는 데 도움을 줍니다. 소규모 시설에서 주민들을 치료함으로써 가정, 가족, 지원 시스템에 더 가까이 머물게 하여 더 강력한 지역사회 연결을 촉진합니다. 

긴급 대응 담당자로서 귀하는 성인 정신 건강 거주자를 수용하는 부대에 필수적인 캠퍼스 보안을 제공하게 됩니다. 귀하의 책임에는 메이플 레인 캠퍼스 내 직원, 주민, 방문객 및 재산의 안전과 보안을 보장하는 것이 포함됩니다. 

저희는 환경에 신속하게 적응하고, 안전 및 보안 상황을 능동적으로 관리하며, 효과적인 팀원이 될 수 있는 고객 서비스 지향적인 인재를 찾고 있습니다. 메이플 레인 경영진이 캠퍼스 규칙, 규정, 정책 및 법률을 집행하는 데 도움을 주는 것이 중요한 역할입니다. 다양한 탈 에스컬레이션 기법에 대한 교육을 받고 가능하면 비물리적 개입을 활용할 수 있는 능력을 갖추고 있다면, 이것이 바로 여러분의 커리어일 수 있습니다. 

메이플 레인(Maple Lane)은 DSHS 행동 건강 관리국(Behavioral Health Administration)의 핵심 사업 부서로, 전담 직원이 병원 외부에서 주민들에게 풍부한 기회와 경험을 제공하여 원활한 지역사회 복귀를 준비하고 있습니다. 이는 워싱턴 주에서 행동 건강 치료를 현대화하고 강화함에 따라 팀원이 될 수 있는 좋은 기회입니다.

저녁 및 야간 근무에는 표준 보상 비율 외에 교대 근무 차등이 포함됩니다. 이 근무지에서 주 3일 이상 현장에서 근무할 경우 광고된 급여 외에 추가로 5%의 프리미엄 급여를 받을 수 있습니다. 당직 근무가 예정되어 있을 때, 보통 한 달 전에 일정을 알고 있으며, 예정된 주중에는 최대 풀타임 근무를 기대할 수 있습니다. 


당신이 할 일 중 일부:   
  • 거주자의 시각적 모니터링 제공    
  • 주요 보안 시스템을 모니터링하여 승인된 인력의 적절한 출입을 보장합니다
  • 사전 위기 개입 팀의 일원으로서 행동 문제를 치료적으로 개입하거나 완화하십시오 
  • 거주자 및 지원 직원과 소통하면서 보안을 보장하는 생활 단위와 치료 쇼핑몰의 정기적인 방문을 실시합니다
  • 배정된 대로 생활관과 치료 쇼핑몰을 순회하며 주민 및 직원들과 소통하세요
  • 메이플 레인 캠퍼스 내 여러 장소에 긴급 대응 서비스를 제공하기 위해 자동차를 운행하세요
  • 정기 점검 및 사고 시 24시간 전자 로그 유지
  • 주민 물품 수, 보안 검사 및 부대 점검 문서화 담당
  • 현지 법 집행 기관과 협력하여 범죄 활동과 관련된 증거 및 사실 수집 지원
  • 보안 게이트 지원을 제공합니다. 여기에는 보안 건물에 배치하여 캠퍼스로 들어오는 직원들의 신분증을 확인하고 도보나 차량으로 캠퍼스를 떠나는 직원들의 신분증을 확인하는 것이 포함될 수 있습니다
  • 차량 게이트 및 모든 관련 교통 상황을 모니터링하여 주민 수송, 시설물 배송, 내부 및 외부 유지보수 방문객을 대상으로 합니다

누가 신청해야 하나요:

유효한 운전면허증과 다음 중 하나를 소지한 전문가: 

  • 고등학교 졸업 또는 검정고시, 그리고 보안 요원, 교정관 또는 상점 조사, 또는 경찰관, 예비 경찰관, 헌병 또는 기타 법 집행 업무와 같은 업무 분야에서의 2년 경력
  • 또는 워싱턴 형사사법연수원장이 승인한 기본 법 집행 훈련 프로그램 수료증 또는 경찰 또는 예비 경찰 아카데미 또는 군사 연수 프로그램 수료증이 필요한 2년의 경력 중 하나를 대체합니다
  • 또는, 보안 요원으로서의 1년 경력 1년

선호하는 지식, 기술 및 능력:

  • 환자 복지와 안전에 중점을 둔 고객 서비스 지향적

  • 환자 행동을 관리하기 위해 다양한 단계적 완화 기법을 사용할 수 있습니다 

  • 비물리적 개입과 갈등 해결에 능숙함

  • 환자 치료에 대한 다양한 접근 방식에 대한 적응력 있고 개방적인 교육 제공

  • 상황을 평가하고 최소한의 제한적 개입을 실행하는 데 능숙함

  • 환자 중심 접근 방식으로 위기를 차분하게 관리한 경험

  • 지속적인 학습과 최적의 사례 적용을 위해 최선을 다하고 있습니다


왜 우리와 함께 할까요? 우리는 사람들과 협력하여 지원, 돌봄, 자원에 접근합니다. DSHS 직원들은 지속 가능한 회복, 독립성, 웰빙을 지원함으로써 매일 워싱턴 주에 변화를 가져옵니다.  

 

관심이 있거나 질문이 있으신가요? 오늘 신청하거나 이메일로 리크루터, 모건 다기에게 문의하세요 [email protected]v 또는 호출 주요 인재 확보 라인 360-725-5810 참조 00735.

사람들이 자신의 삶을 형성하기 위해 인간 서비스를 찾는다는 사회보건서비스부(DSHS)의 비전은 우리가 소속감, 공동의 목적, 공유된 가치, 의미 있는 일을 함께 해야 한다는 것을 요구합니다. DSHS와의 업무에 형평성, 반인종주의, 사회 정의를 부여하는 것이 우리 기관의 비전에 매우 중요합니다. 우리는 흑인, 원주민, 유색인종 등 우리가 봉사하는 지역사회, 신체적, 행동적 건강 및 지적 장애를 가진 사람들, 노인, 성소수자+ 개인, 이민자 및 난민, 재정적 안정을 구축하는 가족 등 더 많은 접근성과 긍정적인 대표성을 창출하기 위해 노력하고 있습니다. 

보충 정보

신규 채용 전에 범죄 기록을 포함한 신원 조회를 실시할 수 있습니다. 신원 조회를 통해 얻은 정보가 반드시 취업을 배제하는 것은 아니며, 지원자의 직무 수행 적합성과 역량을 판단하는 데 고려됩니다. 이 공고는 여러 공석을 채우는 데 사용될 수 있습니다. 주 업무를 수행하는 직원은 유효한 운전면허증을 소지하고 있어야 합니다. 국영 사업체에서 개인 소유 차량을 운전하는 직원은 개인 소유 차량에 대한 책임 보험에 가입해야 합니다.

 

워싱턴 주 사회보건서비스국은 동등한 기회를 제공하는 고용주로서, 연령, 성별, 성적 지향, 성별, 성 정체성/표현, 결혼 상태, 인종, 신조, 피부색, 국적, 종교 또는 신념, 정치적 소속, 군대 상태, 명예 제대 참전용사, 베트남 시대, 최근 분리되거나 기타 보호받는 참전용사 지위, 감각적, 정신적, 신체적 장애의 존재 또는 장애, 동등한 급여 또는 유전 정보를 가진 사람이 훈련된 개 안내나 서비스 동물을 사용하는 것을 차별하지 않습니다. 지원 과정이나 이 채용 공고에 필요한 사람은 (360) 725-5810으로 연락할 수 있습니다. 청각 장애인이나 난청인 지원자는 워싱턴 중계 서비스를 통해 7-1-1 또는 1-800-833-6384로 전화하여 전화할 수 있습니다. 

 
 
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SeattleKR Job Analysis

DSHS BHA Security Guard

Key Skills and Qualifications

Technical Skills

Valid driver's license
Basic law enforcement training program certification (optional)
Knowledge of security systems and procedures

Soft Skills

Customer service orientation
Adaptability to new environments
Proactive problem-solving
Teamwork and collaboration
Effective communication

Qualifications

High school graduation or GED
2 years of experience in security, correctional officer, store investigations, police officer, etc.
Certificate of completion in basic law enforcement training program (optional)

Physical Requirements

No specific physical requirements mentioned in the job description.

Sample Interview Questions and Answers

Question 1: Describe a situation where you had to de-escalate a potentially violent situation. How did you stay calm and manage the individual?

I recall an incident at my previous role as a security officer, where a resident was becoming agitated and aggressive towards staff members. I remained calm and composed, speaking in a soothing tone while ensuring physical distance between myself and the individual. I employed active listening skills to understand their concerns, empathizing with their perspective without taking sides. By remaining patient and focused on de-escalation, I successfully managed the situation without any further incident. My training in crisis intervention techniques proved invaluable in that moment.

Question 2: How would you handle a security breach at one of the residential units on campus? What steps would you take to ensure the safety of residents and staff?

In the event of a security breach, my primary concern would be to assess the situation quickly and prioritize the safety of everyone involved. I'd immediately alert other team members and management via our communication protocols. If necessary, I'd secure the area to prevent further unauthorized access while maintaining clear visibility. I'd also initiate an investigation to identify potential root causes or vulnerabilities that led to the breach. Throughout the process, I'd maintain open communication with staff, residents, and law enforcement partners to ensure we're working together effectively.

Question 3: Explain how you would balance the need for security with the requirement to be empathetic towards residents who may be experiencing a mental health crisis?

As an Emergency Response Officer, I recognize that providing a safe environment is paramount. However, I also acknowledge the importance of being compassionate and understanding when dealing with individuals in distress. To strike this balance, I'd focus on actively listening to their concerns, acknowledging their emotions, and validating their experiences while setting clear boundaries to ensure everyone's safety. By employing empathy and non-confrontational communication techniques, I believe we can minimize escalation and create a more supportive environment for residents to seek help.

Original Job Description

Description

Maple Lane BHTC Security Guard 2- Emergency Response Officer

Join our team as an Emergency Response Officer at our newest behavioral health treatment campus, Maple Lane, near Centralia, WA. We're hiring for permanent and on call vacancies. 

Behavioral Health Treatment Center Maple Lane offers innovative treatment for residents who are civilly committed, in need of competency restoration, or adjudicated not guilty by reason of mental diagnosis. Each residential unit helps shape the future of behavioral health, aligning with Washington State’s vision of community-based care. Treating residents in smaller facilities, we help them stay closer to home, family, and support systems, fostering stronger community connections. 

As an Emergency Response Officer, you will provide essential campus security for units housing adult mental health residents. Your responsibilities will include ensuring the safety and security of staff, residents, visitors, and property on the Maple Lane campus. 

We are looking for customer service-oriented people who can quickly adapt to their environment, proactively manage safety and security situations, and be effective team members. Your crucial role will involve assisting Maple Lane management in enforcing campus rules, regulations, policies, and statutory law. If you possess the ability to be trained in various de-escalation techniques and employ non-physical interventions whenever possible, this may be the career for you. 

Maple Lane is a key business unit of DSHS's Behavioral Health Administration, where our dedicated staff offers residents enriching opportunities and experiences outside the hospital setting, preparing them for a smooth transition back into the community. This is a great opportunity to be a team member as BHA modernizes and enhances behavioral health treatment in Washington State.

Evening and Night shifts include a shift differential in addition to the standard compensation rate. Opportunities performed on-site at this work location at least three days a week may be eligible for an additional 5% premium pay in addition to the advertised salary. When scheduled for on-call, you usually know your schedule a month in advance and can expect up to full-time hours during the week(s) scheduled. 


Some of what you will do:   
  • Provide visual monitoring of residents    
  • Monitor the main security systems to ensure appropriate entry and exit of authorized personnel
  • As a member of the Advance Crisis Intervention Team, therapeutically intervene or de-escalate behavioral issues 
  • Conduct regular walkthroughs of living units and the treatment mall ensuring security while engaging with residents and support staff
  • As assigned, make rounds to living units and the treatment mall to interact with residents and staff
  • Operate a motor vehicle to provide emergency response services to multiple locations within the Maple Lane Campus
  • Maintain 24-hour electronic log on routine check and incidents
  • Responsible for documentation of resident item counts, security inspections, and unit checks
  • Assists in gathering evidence and facts involving criminal activity by partnering with local law enforcement
  • Provide security gate support, which may include positioning in the Security Building to check the IDs of the staff coming onto campus and check IDs of staff leaving campus by foot or vehicle
  • Monitor Vehicle Gate and all related traffic for resident transports, facility deliveries, as well as internal and external maintenance visitors

Who should apply:

Professionals with a valid driver's license and one of the following: 

  • High school graduation or GED plus two years of experience in areas of work such as: security guard, correctional officer or store investigations, or police officer, police reserve officer, military police or other law enforcement work
  • Or, a certificate of completion in a basic law enforcement training program approved by the Washington Criminal Justice Training Commissioner; or certificate of completion in a police or reserve police academy or military training program will substitute for one of the two years of required experience
  • Or, one year of experience as a Security Guard 1

Preferred knowledge, skills, and abilities:

  • Customer service-oriented with a strong focus on patient well-being and safety

  • Capable of employing a variety of de-escalation techniques to manage patient behaviors 

  • Skilled in non-physical interventions and conflict resolution

  • Adaptable and open to training on diverse approaches to patient care

  • Proficient in assessing situations and implementing the least restrictive interventions

  • Experienced in calmly managing crises with a patient-centered approach

  • Committed to continuous learning and applying best practices in de-escalation


Why Join Us? We partner with people to access support, care, and resources. DSHS employees make a difference in WA State every day by supporting sustainable recovery, independence, and wellness.  

 

Interested or have questions? Apply today or contact Recruiter, Morgan Daggi by email at [email protected]v or call the main Talent Acquisition line at 360-725-5810 and reference 00735.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. 

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

 

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. 

 
 
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접수기간/방법

709:30:37
시작일 3/31/2025 (월)
마감일 4/6/2025 (일)
11:59 PM 마감
홈페이지 지원
홈페이지 지원 클릭수: 15