시애틀KR 직업 분석
DSSDA 대기자 상담원 3
Key Skills and Qualifications
Technical Skills
Soft Skills
Qualifications
Physical Requirements
Sample Interview Questions and Answers
Question 1: Describe how you would lead and ensure compliance with State-Operated Community Residential (SOCR) policies, client care plans, and safety protocols while managing a team of Direct Care Providers.
I establish clear communication channels for team members to ask questions or report concerns regarding policy adherence. By fostering an open environment, staff feel comfortable seeking guidance on unclear aspects without hesitation. Regular team meetings are scheduled to monitor compliance collectively, allowing us to share experiences and best practices while addressing any challenges encountered.
Furthermore, I implement a checklist system that aligns with SOCR policies for routine tasks, ensuring all procedures meet the required standards before moving forward. This structured approach helps maintain consistency across shifts and reduces the risk of non-compliance. Continuous monitoring and feedback ensure that deviations are promptly corrected.
Moreover, I prioritize safety by conducting regular audits and emergency drills to reinforce preparedness and protocol adherence among staff. This proactive stance not only ensures compliance but also cultivates a culture where client care and staff well-being are prioritized equally.
Question 2: Explain the process you would use for developing and implementing individualized support plans, including how you ensure they enhance client skills and independence.
The first step is creating a detailed Individualized Support Plan (ISP) by setting specific, measurable goals tailored to the client's unique circumstances. These goals focus on enhancing skills such as communication, self-care, and social interaction while promoting greater independence in daily activities. The ISP outlines strategies and interventions required to achieve these objectives, ensuring they are realistic and achievable within a set timeframe.
Once the plan is developed, I lead a team meeting to communicate each client's goals and assigned roles clearly. This ensures that all staff members understand their responsibilities and how they contribute to achieving the client’s objectives. Regular training sessions help equip the team with necessary skills or tools relevant to supporting specific clients, such as behavior management techniques or assistive technology usage.
To implement these plans effectively, I establish a schedule for regular progress monitoring and reviews. During these check-ins, we assess each goal's status, adjust strategies if needed, and celebrate small successes that motivate both clients and staff. Data collected from these evaluations are documented meticulously to track improvements over time and ensure accountability.
Lastly, consistent feedback loops with the client and their support network allow for ongoing refinement of the plan. This collaborative approach ensures that plans remain relevant and responsive to any changes in the client’s needs or circumstances, ultimately fostering an environment where clients can thrive independently.
Question 3: Describe how you would handle an emergency situation involving a client while ensuring confidentiality and applying sound judgment.
Simultaneously, it is crucial to maintain confidentiality by limiting information about the incident to those who absolutely need to know. Any discussions regarding the client’s condition or needs are conducted discreetly and only involve relevant personnel directly involved in their care and support.
I ensure that detailed documentation of the emergency is completed promptly while memories are fresh, noting all actions taken and observations made during the incident. This documentation helps maintain an accurate record for future reference and supports any necessary follow-up actions or reporting to supervisors and medical professionals.
After addressing immediate concerns, I debrief with my team to analyze the situation and evaluate our response's effectiveness. This reflection allows us to identify any areas of improvement in our emergency protocols and reinforces training on handling similar situations in the future.
In collaboration with healthcare providers if required, a follow-up plan is developed to address any ongoing needs resulting from the incident. Throughout this process, I apply sound judgment by balancing quick decision-making with careful consideration of the client’s best interests, ensuring that all actions taken are in line with established policies and ethical standards.
원본 채용 공고
묘사
다이렉트 케어 제공자 리드 - 상담사 3
발달 장애가 있는 성인의 삶에 변화를 가져오는 것에 열정을 가지고 계신가요? Pierce East SOLA의 역동적인 팀에 직접 케어 제공자 리드/어텐던트 카운슬러로 참여하세요 3. 이 중요한 역할에서 국가 운영 생활 대안 (SOLA) (PDF 리더 다운로드) 프로그램, 일부 발달장애인청(DDA), 귀하는 고객에게 제공되는 의료 서비스와 지원의 질을 향상시키는 데 중요한 역할을 하게 될 것입니다. 저희 고객 주택은 피어스 카운티 전역에 걸쳐 있으며 푸얄럽, 스패너웨이, 그레이엄에 위치해 있습니다.
전담 팀을 이끌고 영감을 주고, 높은 수준의 고객 관리를 보장하며, 개별화된 지원 계획의 개발 및 실행에 기여할 수 있는 기회를 얻게 될 것입니다. 여러분의 리더십은 고객의 일상적인 경험을 형성하고, 고객을 더 큰 독립성과 웰빙으로 이끄는 데 도움이 될 것입니다.
리더십, 고객 관리, 팀 협업을 결합한 도전적이고 보람 있는 직책을 받아들일 준비가 되셨다면, 이것이 바로 여러분을 위한 역할입니다.
당신이 하게 될 일 중 일부
- 직원 코칭 및 모니터링, 적절한 인력 수준 유지, SOCR 정책, 고객 관리 계획 및 안전 프로토콜 준수 보장을 통해 교대 근무의 리더 역할을 합니다.
- 일상 생활 활동(예: 위생, 식사 준비, 지역 사회 활동)에 대한 지원과 개별화된 돌봄 계획 및 행동 지원 전략 준수를 포함하여 SOCR 고객에게 전문적인 돌봄, 지원 및 교육을 제공합니다.
- 신입 직원을 위한 수석 트레이너 역할을 하여 철저한 온보딩, 지원 및 교육 문서화를 보장합니다.
- 고객 기밀을 유지하고 재무 절차를 모니터링하면서 오프사이트 약속 및 활동에 대한 고객 참여를 조정하고 지원합니다.
- 고객 조건, 행동 및 모든 사건의 변화를 관찰, 문서화 및 보고하고, 모든 기록과 보고서에서 데이터의 정확성과 완성을 보장합니다.
- 물품 재고, 개인 소지품, 개인 보호 장비, 장비 등 가정 환경을 유지하고 가정 유지 관리, 안전 및 청결을 감독합니다.
- 필수 진료, 건강, 안전 및 환경 문제를 관련 직원에게 전달하고, 프로그램 개발 및 성과 평가를 위한 피드백을 제공합니다.
추가 정보:
- 이 작업장에서 주 3일 이상 현장에서 수행되는 기회는 광고된 급여 외에 추가로 5%의 프리미엄 급여를 받을 수 있습니다.
- 저녁 및 야간 근무에는 표준 보상 비율 외에도 교대 근무 차등이 포함됩니다.
- 작업 일정: 오전 12시부터 8시까지, 일요일부터 목요일까지
원하는 기술과 능력:
- 도전적인 행동을 보일 수 있는 고객을 대상으로 1:1 또는 2:1 인력 지원 및 구현 능력.
- 직원들에게 명확한 피드백, 교육, 멘토링 및 코칭을 제공하는 강력한 커뮤니케이션 기술.
- 서면 및 구두 지시에 따라 고객 기술과 독립성을 향상시키기 위한 개별화된 프로그램과 계획을 실행할 수 있는 능력.
- 개별화된 교육 및 지원 계획(IISP)에서 요구하는 데이터 수집, 기록 및 보고 기술.
- 다양한 행동적, 신체적 또는 개인적 요구를 가진 고객과 협력할 때 인내심, 존중심, 그리고 적응력.
- 응급 상황에 효과적으로 대응하고, 기밀을 유지하며, 고객 관리와 가정 운영에 건전한 판단을 적용할 수 있는 능력.
- 고객을 안전하게 운송하고 의료 및 간호 명령을 준수하는 능력.
당신과 같은 사람들이 DSHS에서 직업을 선택하는 이유를 알아보세요:
누구에게 지원해야 하나요?
발달 장애, 신체 장애 및/또는 정신 건강 문제를 경험하는 사람들과 함께 일한 2년 경력의 전문가 및 H고등학교 졸업 또는 검정고시.
또는
2년간의 어텐던트 카운슬러 경력 1, 동등 이상의 주 수업
관심 있으신가요? 오늘 신청하세요!
사람들이 자신의 삶을 형성하기 위해 인간 서비스를 찾는다는 사회보건서비스부(DSHS)의 비전은 우리가 소속감, 공동의 목적, 공유된 가치, 의미 있는 일을 함께 해야 한다는 것을 요구합니다. DSHS와의 업무에 형평성, 반인종주의, 사회 정의를 부여하는 것이 우리 기관의 비전에 매우 중요합니다. 우리는 흑인, 원주민, 유색인종 등 우리가 봉사하는 지역사회, 신체적, 행동적 건강 및 지적 장애를 가진 사람들, 노인, 성소수자+ 개인, 이민자 및 난민, 재정적 안정을 구축하는 가족 등 더 많은 접근성과 긍정적인 대표성을 창출하기 위해 노력하고 있습니다.
질문이 있나요? 문의해 주세요 alex.baclaan@dshs.wa.gov 참조 작업 번호 01615.
보충 정보
신규 채용 전에 범죄 기록을 포함한 신원 조회를 실시할 수 있습니다. 신원 조회 정보가 반드시 취업을 배제하는 것은 아니지만 지원자의 직무 수행 적합성과 역량을 판단하는 데 고려됩니다. 이 공고는 여러 공석을 채우는 데 사용될 수 있습니다. 주 업무를 수행하는 직원은 유효한 운전면허증을 소지하고 있어야 합니다. 주 업무를 수행하는 개인 차량을 운전하는 직원은 개인 차량에 대한 책임 보험에 가입해야 합니다.
워싱턴 주 사회보건서비스국은 동등한 기회를 제공하는 고용주로서, 연령, 성별, 성적 지향, 성별, 성 정체성/표현, 결혼 상태, 인종, 신조, 피부색, 국적, 종교 또는 신념, 정치적 소속, 군대 상태, 명예 제대 참전용사, 베트남 시대, 최근 분리되거나 기타 보호받는 참전용사 지위, 감각적, 정신적, 신체적 장애의 존재 또는 장애, 동등한 급여 또는 유전 정보를 가진 사람이 훈련된 개 안내나 서비스 동물을 사용하는 것을 기준으로 고용 분야, 차별하지 않습니다. 지원 절차나 채용 공고에서 다른 형식으로 지원이 필요한 사람은 (360) 725-5810으로 채용 담당자에게 문의할 수 있습니다. 청각 장애가 있거나 귀가 들리지 않는 지원자는 워싱턴 릴레이 서비스를 통해 7-1-1 또는 1-800-833-6384로 전화할 수 있습니다.
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SeattleKR Job Analysis
DSHS DDA Attendant Counselor 3
Key Skills and Qualifications
Technical Skills
Soft Skills
Qualifications
Physical Requirements
Sample Interview Questions and Answers
Question 1: Describe how you would lead and ensure compliance with State-Operated Community Residential (SOCR) policies, client care plans, and safety protocols while managing a team of Direct Care Providers.
I establish clear communication channels for team members to ask questions or report concerns regarding policy adherence. By fostering an open environment, staff feel comfortable seeking guidance on unclear aspects without hesitation. Regular team meetings are scheduled to monitor compliance collectively, allowing us to share experiences and best practices while addressing any challenges encountered.
Furthermore, I implement a checklist system that aligns with SOCR policies for routine tasks, ensuring all procedures meet the required standards before moving forward. This structured approach helps maintain consistency across shifts and reduces the risk of non-compliance. Continuous monitoring and feedback ensure that deviations are promptly corrected.
Moreover, I prioritize safety by conducting regular audits and emergency drills to reinforce preparedness and protocol adherence among staff. This proactive stance not only ensures compliance but also cultivates a culture where client care and staff well-being are prioritized equally.
Question 2: Explain the process you would use for developing and implementing individualized support plans, including how you ensure they enhance client skills and independence.
The first step is creating a detailed Individualized Support Plan (ISP) by setting specific, measurable goals tailored to the client's unique circumstances. These goals focus on enhancing skills such as communication, self-care, and social interaction while promoting greater independence in daily activities. The ISP outlines strategies and interventions required to achieve these objectives, ensuring they are realistic and achievable within a set timeframe.
Once the plan is developed, I lead a team meeting to communicate each client's goals and assigned roles clearly. This ensures that all staff members understand their responsibilities and how they contribute to achieving the client’s objectives. Regular training sessions help equip the team with necessary skills or tools relevant to supporting specific clients, such as behavior management techniques or assistive technology usage.
To implement these plans effectively, I establish a schedule for regular progress monitoring and reviews. During these check-ins, we assess each goal's status, adjust strategies if needed, and celebrate small successes that motivate both clients and staff. Data collected from these evaluations are documented meticulously to track improvements over time and ensure accountability.
Lastly, consistent feedback loops with the client and their support network allow for ongoing refinement of the plan. This collaborative approach ensures that plans remain relevant and responsive to any changes in the client’s needs or circumstances, ultimately fostering an environment where clients can thrive independently.
Question 3: Describe how you would handle an emergency situation involving a client while ensuring confidentiality and applying sound judgment.
Simultaneously, it is crucial to maintain confidentiality by limiting information about the incident to those who absolutely need to know. Any discussions regarding the client’s condition or needs are conducted discreetly and only involve relevant personnel directly involved in their care and support.
I ensure that detailed documentation of the emergency is completed promptly while memories are fresh, noting all actions taken and observations made during the incident. This documentation helps maintain an accurate record for future reference and supports any necessary follow-up actions or reporting to supervisors and medical professionals.
After addressing immediate concerns, I debrief with my team to analyze the situation and evaluate our response's effectiveness. This reflection allows us to identify any areas of improvement in our emergency protocols and reinforces training on handling similar situations in the future.
In collaboration with healthcare providers if required, a follow-up plan is developed to address any ongoing needs resulting from the incident. Throughout this process, I apply sound judgment by balancing quick decision-making with careful consideration of the client’s best interests, ensuring that all actions taken are in line with established policies and ethical standards.
Original Job Description
Description
Direct Care Provider Lead - Attendant Counselor 3
Are you passionate about making a difference in the lives of adults with developmental disabilities? Join our dynamic team at Pierce East SOLA, as a Direct Care Provider Lead/Attendant Counselor 3. In this pivotal role within the State-Operated Living Alternatives (SOLA) (Download PDF reader) program, part of the Developmental Disabilities Administration (DDA), you will play a crucial role in enhancing the quality of care and support provided to our clients. Our clients homes are spread throughout Pierce County and are located in Puyallup, Spanaway, and Graham.
You will have the opportunity to lead and inspire a dedicated team, ensure high standards of client care, and contribute to the development and implementation of individualized support plans. Your leadership will help shape the daily experiences of our clients, guiding them toward greater independence and well-being.
If you are ready to embrace a challenging and rewarding position that combines leadership, client care, and team collaboration, this is the role for you.
Some of what you will be doing
- Serve as a shift lead by coaching and monitoring staff, maintaining adequate staffing levels, and ensuring compliance with SOCR policies, client care plans, and safety protocols.
- Provide specialized care, support, and training to SOCR clients, including assistance with daily living activities (e.g., hygiene, meal preparation, community activities) and adherence to individualized care plans and behavioral support strategies.
- Act as lead trainer for new staff, ensuring thorough onboarding, support, and documentation of training.
- Coordinate and support client participation in offsite appointments and activities, while maintaining client confidentiality and monitoring financial procedures.
- Observe, document, and report changes in client conditions, behaviors, and any incidents; ensure data accuracy and completion in all records and reports.
- Maintain the home environment, including inventory of supplies, personal possessions, PPE, and equipment; oversee household maintenance, safety, and cleanliness.
- Communicate essential care, health, safety, and environmental issues to relevant personnel; provide feedback for program development and performance evaluations.
Additional information:
- Opportunities performed on-site at this work location at least three days a week may be eligible for an additional 5% premium pay in addition to the advertised salary.
- Evening and Night shifts include a shift differential in addition to the standard compensation rate.
- Work Schedule: 12AM-8AM, Sunday-Thursday
Desired skills and abilities:
- Proficiency in supporting and implementing 1:1 or 2:1 staffing with clients who may display challenging behaviors.
- Strong communication skills for providing clear feedback, training, mentoring, and coaching to staff.
- Ability to execute individualized programs and plans to enhance client skills and independence, following both written and verbal instructions.
- Skill in collecting, recording, and reporting data as required by Individualized Instruction and Support Plans (IISP).
- Patience, respect, and adaptability in working with clients who have diverse behavioral, physical, or personal needs.
- Capacity to respond effectively to emergencies, maintain confidentiality, and apply sound judgment in client care and home operations.
- Ability to safely transport clients and adhere to medical and nursing orders.
See why people like you choose careers at DSHS:
Who should apply?
Professionals with two years of experience working with people who experience developmental disabilities, physical disabilities, and/or mental health challenges AND high school graduation or GED.
OR
Two years of experience as an Attendant Counselor 1, equivalent or higher-level state class
Interested? Apply today!
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions? Please contact alex.baclaan@dshs.wa.gov and reference job number 01615.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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