DSHS ESA Child Support Enforcement Officer 3

Description

DSHS ESA Child Support Enforcement Officer 3 
 

The Everett Division of Child Support is currently seeking two permanent Support Enforcement Officer 3 positions to join our collection teams in Snohomish and Whatcom counties. You will serve as a designated lead worker, providing direction and training to professional staff that collect, establish, and enforce child and medical support. As the department's representative, you will make critical casework decisions and determine child support obligations.

This is a great opportunity to expand your current skills and gain valuable experience towards advancing your career as a Child Support Enforcement Officer within the department.


Note: Snohomish County employees are eligible to receive an Orca Card for transportation needs.

Some of what you will be doing:

• Train staff in all aspects of child support collections and enforcement.
• Review work and explain child support laws and procedures.
• Audit work and workflow to meet Federal and State guidelines.
• Make critical casework decisions such as initiating, preparing, signing, and serving administrative and legal support enforcement actions.
• Establish Administrative Child Support Orders by researching and locating income information.
• Analyze, interpret, and apply State, Tribal, Federal, and International laws pertaining to paternity determination.
• Maintain technical expertise amidst constant changes in laws, policies, and procedures in order to be a resource for the team.
• Negotiate debt repayment terms.
• Calculate complex financial and medical child support obligations and arrearages.
• Assist with developing and implementing training plans and performance management plans.
• Assist walk-in customers.
• Act on behalf of the supervisor in their absence.

What we are looking for: 

• Knowledge of State statutes and Federal regulations, legal rights, and remedies in support enforcement.
• Ability to train, multi-task, prioritize workload, and be responsive to change.
• Knowledge of paternity proceeding, accounting and collection practices.
• Verbal and written communication skills that will support case management skills for a large, growing, and diverse caseload.
• Customer service skills. 
• Ability to learn and navigate new programs.
• Ability to work independently and develop training plans for new and long term staff.
• Investigative and interview skills to find information from various sources.

Who should apply?

• Two years of college level coursework.

And

• Four years of experience related to child support enforcement and/or debt collection, including two years of experience as a Support Enforcement Officer.  

Note: Equivalent education and/or experience may substitute year for year.

Interested? Please include the following with your application:

• A cover letter explaining how you see the role of an SEO3 in relation to leadership and how you, in your role as a lead worker, would influence the overall productivity and morale of the team.
• Three professional references with current contact information.
• Resume.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
 
Questions about this opportunity? Please contact [email protected] reference job number 01853.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
 
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