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Description
DSHS ESA Program Integrity Manager / Social and Health Program Consultant 4
Join the Division of Program Integrity (DPI) within the Economic Services Administration (ESA), as a Social and Health Program Consultant 4 in Lakewood, WA.
You’ll assist in managing statewide quality assurance efforts for Washington’s Supplemental Nutrition Assistance Program and the Temporary Assistance for Needy Families/WorkFirst program. In this role, you’ll guide all aspects of federally required management evaluations and validation reviews including procedures, training, planning, communication, and reporting while serving as a designated expert in state and federal policy. You’ll also lead a team of Social and Health Program Consultants and Quality Control Specialists who conduct case reviews and verify program compliance.
Our division relies on this position to oversee the planning and completion of statewide case and operations reviews, including on-site visits. You’ll ensure review methods effectively identify risk areas, analyze results to uncover trends and root causes, and approve corrective action plans that strengthen program performance. Success in this role depends on strong collaboration with internal DSHS partners and external WorkFirst contractors to ensure Washington continues to meet federal requirements.
Note: This job includes a hybrid in-office/telework schedule, with in-office work and travel to site review locations as needed.
Some of what you will do:
- Coordinate staff activities, ensuring team members have the information and training needed to meet their responsibilities.
- Conduct regular team meetings and provide ongoing training updates.
- Monitor and audit staff work, address complaints, identify performance concerns, and coach employees to meet expectations.
- Establish goals and objectives that guide the program team’s work and performance.
- Supervise, recruit, interview, and recommend hiring decisions for new staff while approving leave and tracking attendance.
- Travel to field offices to conduct on-site SNAP Management Evaluation reviews and ensure compliance with federal requirements.
- Lead quality monitoring efforts by aligning review tools with federal regulations, analyzing data for root causes, drafting reports, and approving corrective action plans.
Who should apply:
- One year of experience as a Social and Health Program Consultant 3, or equivalent
- Or, 2 years as a Social and Health Program Consultant 2, or equivalent
- Or, a master's degree or higher in social work, a health or social science, public administration, or a related field and 4 years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs; preference in these areas include financial analysis and/or auditing
- Or, a bachelor's degree in social work, a health or social science, public administration, or a related field and 5 years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs; preference in these areas include financial analysis and/or auditing.
Concurrent work experience should include:
- Demonstrated experience supervising or mentoring staff.
- Programmatic knowledge of DSHS Programs, specifically within the Economic Services Administration public assistance programs.
- Understanding of ESA technology systems, such as Barcode, ACES, and Microsoft Office Suite.
- Critical thinking skills and the ability to present information in various ways.
- Effective communication both verbally and in writing with executive management, financial experts, stakeholders, and advocates.
- Ability to organize priorities and assignments to meet workload expectations.
Preferred knowledge, skills, and abilities:
- Experience in auditing, research, and rule interpretation.
- Ability to maintain standards of professional integrity and confidentiality.
- Experience acting as the liaison with program customers and stakeholders.
Interested? Along with your completed application include:
- Cover letter specifically addressing the knowledge, skills, and abilities you have related to the job and duties.
- Current chronological resume.
- 3 professional references.
Note: Pierce County employees are eligible to receive an Orca Card for transportation needs.
Questions? Please contact vincent.hamilton@dshs.wa.gov and reference #02352
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
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Original Job Description
Description
DSHS ESA Program Integrity Manager / Social and Health Program Consultant 4
Join the Division of Program Integrity (DPI) within the Economic Services Administration (ESA), as a Social and Health Program Consultant 4 in Lakewood, WA.
You’ll assist in managing statewide quality assurance efforts for Washington’s Supplemental Nutrition Assistance Program and the Temporary Assistance for Needy Families/WorkFirst program. In this role, you’ll guide all aspects of federally required management evaluations and validation reviews including procedures, training, planning, communication, and reporting while serving as a designated expert in state and federal policy. You’ll also lead a team of Social and Health Program Consultants and Quality Control Specialists who conduct case reviews and verify program compliance.
Our division relies on this position to oversee the planning and completion of statewide case and operations reviews, including on-site visits. You’ll ensure review methods effectively identify risk areas, analyze results to uncover trends and root causes, and approve corrective action plans that strengthen program performance. Success in this role depends on strong collaboration with internal DSHS partners and external WorkFirst contractors to ensure Washington continues to meet federal requirements.
Note: This job includes a hybrid in-office/telework schedule, with in-office work and travel to site review locations as needed.
Some of what you will do:
- Coordinate staff activities, ensuring team members have the information and training needed to meet their responsibilities.
- Conduct regular team meetings and provide ongoing training updates.
- Monitor and audit staff work, address complaints, identify performance concerns, and coach employees to meet expectations.
- Establish goals and objectives that guide the program team’s work and performance.
- Supervise, recruit, interview, and recommend hiring decisions for new staff while approving leave and tracking attendance.
- Travel to field offices to conduct on-site SNAP Management Evaluation reviews and ensure compliance with federal requirements.
- Lead quality monitoring efforts by aligning review tools with federal regulations, analyzing data for root causes, drafting reports, and approving corrective action plans.
Who should apply:
- One year of experience as a Social and Health Program Consultant 3, or equivalent
- Or, 2 years as a Social and Health Program Consultant 2, or equivalent
- Or, a master's degree or higher in social work, a health or social science, public administration, or a related field and 4 years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs; preference in these areas include financial analysis and/or auditing
- Or, a bachelor's degree in social work, a health or social science, public administration, or a related field and 5 years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs; preference in these areas include financial analysis and/or auditing.
Concurrent work experience should include:
- Demonstrated experience supervising or mentoring staff.
- Programmatic knowledge of DSHS Programs, specifically within the Economic Services Administration public assistance programs.
- Understanding of ESA technology systems, such as Barcode, ACES, and Microsoft Office Suite.
- Critical thinking skills and the ability to present information in various ways.
- Effective communication both verbally and in writing with executive management, financial experts, stakeholders, and advocates.
- Ability to organize priorities and assignments to meet workload expectations.
Preferred knowledge, skills, and abilities:
- Experience in auditing, research, and rule interpretation.
- Ability to maintain standards of professional integrity and confidentiality.
- Experience acting as the liaison with program customers and stakeholders.
Interested? Along with your completed application include:
- Cover letter specifically addressing the knowledge, skills, and abilities you have related to the job and duties.
- Current chronological resume.
- 3 professional references.
Note: Pierce County employees are eligible to receive an Orca Card for transportation needs.
Questions? Please contact vincent.hamilton@dshs.wa.gov and reference #02352
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security