$5,501.00 - $7,400.00 Monthly

DSHS OOS Human Resource Consultant 3

Dept. of Social and Health Services
Lakewood, WA
고용형태: Full Time - Permanent

시애틀KR 직업 분석

DSHS OOS 인사 컨설턴트 3

Key Skills and Qualifications

Technical Skills

Analyzing issues and providing strategic plans
Drafting correspondence (responses to complaints, performance expectations)
Developing tools and resources for HR staff and agency managers
Understanding and communicating risk associated with each option
Working knowledge of HR-related WACs, RCWs, Federal Laws, policies and procedures, and CBAs

Soft Skills

Effective communication and customer service skills
Creative problem-solving
Risk-based advice with options
Prioritizing and managing multiple tasks
Approaching problems with a philosophy of providing risk-based advice

Qualifications

Bachelor's degree (with focus on business, human resources, social or organizational behavioral sciences)
Two years of professional human resource work experience
SHRM certification and/or Human Resource Certification Institute certification (preferred)

Physical Requirements

No specific physical requirements mentioned in the job description.

Sample Interview Questions and Answers

Question 1: Can you describe your approach to analyzing employee performance issues and developing strategic plans for improvement? How do you balance business needs with employee well-being?

When analyzing employee performance issues, I take a data-driven approach that considers multiple factors, such as job requirements, performance metrics, and any relevant documentation. I work closely with the supervisor and employee to understand their perspectives and identify areas for improvement. My goal is to develop strategic plans that address specific performance gaps while also taking into account the business needs of the organization. To balance business needs with employee well-being, I consider the underlying causes of the performance issue and look for solutions that align with company goals while also promoting a positive work environment. For example, if an employee is struggling with productivity, I might recommend training or resources to help them improve their skills rather than simply issuing a disciplinary action.

Question 2: How would you handle a complex employment law issue, such as determining whether a particular behavior constitutes harassment? What sources of information would you rely on and how would you communicate the outcome to stakeholders?

When dealing with a complex employment law issue like harassment, I would start by reviewing relevant statutes, regulations, and case law to understand the current landscape. I would also consult with subject matter experts, such as attorneys or HR professionals with specialized knowledge in this area. Additionally, I might review any applicable policies and procedures within the organization to ensure consistency with external requirements. To communicate the outcome to stakeholders, I would clearly explain my analysis and reasoning while avoiding jargon or technical terms that may be unfamiliar to non-legal experts.

Question 3: Suppose you need to draft a correspondence that addresses a sensitive issue, such as a disciplinary action or grievance response. How do you ensure the communication is clear, concise, and respectful of all parties involved?

When drafting correspondence that involves sensitive issues, I prioritize clarity, concision, and respect for all parties involved. First, I take time to research the relevant policies and procedures to ensure accuracy and consistency in my communication. Then, I consider the tone and language used to convey a clear message while also being empathetic and respectful of the individual's perspective. Finally, I review the draft with a critical eye to catch any potential issues or areas for improvement before finalizing the document.

원본 채용 공고

묘사

DSHS 비서실 (OOS), 인사 부서에서 워싱턴주 레이크우드에 있는 웨스턴 스테이트 병원의 팀에 합류할 인사 컨설턴트 3를 찾고 있습니다. 

경쟁 우선순위를 효율적으로 관리하면서 효과적인 상담을 제공할 팀원을 찾고 있습니다. 민감하거나 복잡한 문제를 해결하는 동시에 효과적인 커뮤니케이션 및 고객 서비스 기술을 발휘할 책임이 있습니다. 워싱턴 시민의 삶을 변화시키기 위해 헌신하는 200명 이상의 인사 전문가로 구성된 다양한 팀과 협업하게 됩니다.

저희는 이러한 업무를 위한 하이브리드 재택근무 일정을 제공하며, 현장 근무는 2일이 소요됩니다. 이러한 근무 장소에서 주 3일 이상 현장에서 수행되는 기회는 광고된 급여와 함께 추가로 5%의 프리미엄 현장 급여를 받을 수 있습니다.  

피어스 카운티 직원들은 교통 목적으로 무료 ORCA 카드를 받습니다.

당신이 할 일 중 일부

  • 직원 성과 관리 또는 조사, 노사 관계, 인력 계획, 직원 휴가 및 기타 모든 인사 관리 인사 기능을 위해 배정된 프로그램의 임원, 관리자 및 감독관과 상담하십시오
  • 문제를 분석하고 문제를 해결하기 위한 전략적 계획과 전술적 솔루션을 제공하여 직원 성과 관리를 지원합니다
  • 불만 사항에 대한 대응, 성과 기대, 징계 및 고충 처리를 포함하는 서신 초안 작성
  • 성과 관리, 고용법 및 정책 분야의 주제 전문가로서 역할을 수행합니다. HR 직원과 기관 관리자가 위험을 완화하고 효과적이고 합법적인 인력 관리 관행과 건강하고 생산적인 상사/직원 근무 관계를 촉진하기 위해 교육을 포함한 도구와 리소스를 창의적으로 개발하고 제공합니다
  • 위험 기반 조언을 옵션과 함께 제공하는 철학의 문제에 접근하세요. 대화는 "아니오"로 시작하거나 끝나는 것이 아닙니다. 우리는 각 옵션과 관련된 위험을 전달하기 위해 주제 전문 지식을 활용하여 가능한 한 창의적인 해결책을 이해하고 제공하고자 합니다

누구에게 신청해야 하나요
학사 학위(비즈니스, 인사, 사회 또는 조직 행동 과학 또는 관련 분야에 중점을 둔)와 2년간의 전문 인사 업무 경험이 있는 사람들.

Or

동등한 교육/경험. 

효과적인 인사 솔루션을 제공하기 위해 각 고객의 요구 사항을 이해하는 능력. 직원, 고객, 제공업체 및 커뮤니티 파트너와의 모든 업무 측면에서 형평성, 다양성, 접근성 및 포용성 향상

선호하는 지식, 기술 및 능력:
  • 인적 자원 관리 협회(SHRM) 인증 및/또는 인적 자원 인증 기관 인증
  • 비즈니스 리더와 상의하거나 코칭하여 문제를 적절히 해결하여 최상의 결과를 도출하세요
  • 지속적인 중단으로 마감일을 맞추면서 여러 작업을 우선시하고 효과적으로 관리하세요
  • 인사 관련 WAC, RCW, 연방법, 정책 및 절차, CBA에 대한 실무 지식

관심 있으신가요? 온라인 신청서와 함께 이력서, 자기소개서, 연락처 정보가 포함된 참고자료 3부를 첨부해 주세요(신청서에 포함될 수 있습니다). 

질문이 있으신가요? 문의해 주세요 [email protected] 참조 번호 01995.

사람들이 자신의 삶을 형성하기 위해 인간 서비스를 찾는다는 사회보건서비스부(DSHS)의 비전은 우리가 소속감, 공동의 목적, 공유된 가치, 의미 있는 일을 함께 해야 한다는 것을 요구합니다. DSHS와의 업무에 형평성, 반인종주의, 사회 정의를 부여하는 것이 우리 기관의 비전에 매우 중요합니다. 우리는 흑인, 원주민, 유색인종 등 우리가 봉사하는 지역사회, 신체적, 행동적 건강 및 지적 장애를 가진 사람들, 노인, 성소수자+ 개인, 이민자 및 난민, 재정적 안정을 구축하는 가족 등 더 많은 접근성과 긍정적인 대표성을 창출하기 위해 노력하고 있습니다.

보충 정보

신규 채용 전에 범죄 기록을 포함한 신원 조회를 실시할 수 있습니다. 신원 조회를 통해 얻은 정보가 반드시 취업을 배제하는 것은 아니며, 지원자의 직무 수행 적합성과 역량을 판단하는 데 고려됩니다. 이 공고는 여러 공석을 채우는 데 사용될 수 있습니다. 주 업무를 수행하는 직원은 유효한 운전면허증을 소지하고 있어야 합니다. 국영 사업장에서 개인 소유 차량을 운전하는 직원은 개인 소유 차량에 대한 책임 보험에 가입해야 합니다
 
워싱턴 주 사회보건서비스국은 동등한 기회를 제공하는 고용주로서, 연령, 성별, 성적 지향, 성별, 성 정체성/표현, 결혼 상태, 인종, 신조, 피부색, 국적, 종교 또는 신념, 정치적 소속, 군대 상태, 명예 제대 참전용사, 베트남 시대, 최근 분리되거나 기타 보호받는 참전용사 지위, 감각적, 정신적, 신체적 장애의 존재 또는 장애, 동등한 급여 또는 유전 정보를 가진 사람이 훈련된 개 안내나 서비스 동물을 사용하는 것을 차별하지 않습니다. 지원 과정이나 이 채용 공고에 필요한 사람은 (360) 725-5810으로 연락할 수 있습니다. 청각 장애인이나 난청인 지원자는 워싱턴 중계 서비스를 통해 7-1-1 또는 1-800-833-6384로 전화하여 전화할 수 있습니다.

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SeattleKR Job Analysis

DSHS OOS Human Resource Consultant 3

Key Skills and Qualifications

Technical Skills

Analyzing issues and providing strategic plans
Drafting correspondence (responses to complaints, performance expectations)
Developing tools and resources for HR staff and agency managers
Understanding and communicating risk associated with each option
Working knowledge of HR-related WACs, RCWs, Federal Laws, policies and procedures, and CBAs

Soft Skills

Effective communication and customer service skills
Creative problem-solving
Risk-based advice with options
Prioritizing and managing multiple tasks
Approaching problems with a philosophy of providing risk-based advice

Qualifications

Bachelor's degree (with focus on business, human resources, social or organizational behavioral sciences)
Two years of professional human resource work experience
SHRM certification and/or Human Resource Certification Institute certification (preferred)

Physical Requirements

No specific physical requirements mentioned in the job description.

Sample Interview Questions and Answers

Question 1: Can you describe your approach to analyzing employee performance issues and developing strategic plans for improvement? How do you balance business needs with employee well-being?

When analyzing employee performance issues, I take a data-driven approach that considers multiple factors, such as job requirements, performance metrics, and any relevant documentation. I work closely with the supervisor and employee to understand their perspectives and identify areas for improvement. My goal is to develop strategic plans that address specific performance gaps while also taking into account the business needs of the organization. To balance business needs with employee well-being, I consider the underlying causes of the performance issue and look for solutions that align with company goals while also promoting a positive work environment. For example, if an employee is struggling with productivity, I might recommend training or resources to help them improve their skills rather than simply issuing a disciplinary action.

Question 2: How would you handle a complex employment law issue, such as determining whether a particular behavior constitutes harassment? What sources of information would you rely on and how would you communicate the outcome to stakeholders?

When dealing with a complex employment law issue like harassment, I would start by reviewing relevant statutes, regulations, and case law to understand the current landscape. I would also consult with subject matter experts, such as attorneys or HR professionals with specialized knowledge in this area. Additionally, I might review any applicable policies and procedures within the organization to ensure consistency with external requirements. To communicate the outcome to stakeholders, I would clearly explain my analysis and reasoning while avoiding jargon or technical terms that may be unfamiliar to non-legal experts.

Question 3: Suppose you need to draft a correspondence that addresses a sensitive issue, such as a disciplinary action or grievance response. How do you ensure the communication is clear, concise, and respectful of all parties involved?

When drafting correspondence that involves sensitive issues, I prioritize clarity, concision, and respect for all parties involved. First, I take time to research the relevant policies and procedures to ensure accuracy and consistency in my communication. Then, I consider the tone and language used to convey a clear message while also being empathetic and respectful of the individual's perspective. Finally, I review the draft with a critical eye to catch any potential issues or areas for improvement before finalizing the document.

Original Job Description

Description

DSHS's Office of the Secretary (OOS), Human Resources Division is looking for a Human Resource Consultant 3 to join our team at Western State Hospital in Lakewood, WA. 

We are looking for a team member who provides effective consultation while efficiently managing competing priorities. You will be responsible for resolving sensitive or complex issues while exhibiting effective communication and customer service skills. You will collaborate with a diverse team of 200+ HR professionals dedicated to transforming the lives of Washington citizens.

We offer a hybrid telework schedule for these jobs with two required days on-site. Opportunities performed on-site at these work locations at least three days a week may be eligible for an additional 5% premium on-site pay along with the advertised salary.  

Pierce County employees receive a free ORCA card for transportation purposes.

Some of what you'll do

  • Consult with executives, managers, and supervisors in assigned programs for employee performance management or investigations, labor relations, workforce planning, employee leave, and all other human resource management personnel functions
  • Assist in the management of employee performance by analyzing issues and providing strategic plans and tactical solutions to address matters
  • Draft correspondence to include responses to complaints, performance expectations, disciplinary action, and grievance responses
  • Serve as a subject matter expert in performance management, employment laws, and policy; creatively develop and deliver tools and resources, including training, for HR staff and agency managers to mitigate risk and promote effective and lawful workforce management practices and healthy and productive supervisor/employee working relationships
  • Approach problems with the philosophy of providing risk-based advice with options. The conversation doesn't begin or end with "no."  We seek to understand and provide creative solutions when possible, utilizing our subject matter expertise to communicate risk associated with each option

Who should apply
Those with a bachelor's degree (with a focus on business, human resources, social or organizational behavioral sciences, or related field) and two years of professional human resource work experience.

Or

Equivalent education/experience. 

Ability to understand each customer's needs to provide effective HR solutions. Advancement of equity, diversity, access, and inclusion within every facet of work with employees, clients, providers, and community partners

Preferred knowledge, skills, and abilities:
  • Society for Human Resource Management (SHRM) certification and/or Human Resource Certification Institute certification
  • Consult with or coach business leaders to address issues appropriately to reach the best outcome
  • Prioritize and effectively manage multiple tasks while meeting deadlines with constant interruptions
  • Working knowledge of HR-related WACs, RCWs, Federal Laws, policies and procedures, and CBAs

Interested? Along with your online application - please attach a resume, cover letter, and three references with contact information (which may be included within your application). 

Questions? Please contact [email protected] and reference #01995.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle
 
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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접수기간/방법

7일 09:30:37
시작일 3/26/2025 (수)
마감일 4/2/2025 (수)
11:59 PM 마감
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