Employment Specialist 3 (WSS3): WorkSource Everett OCDL

Description

The ideal candidate for this position will excel in serving a diverse range of customers, whether individually or in groups, with both empathy and professionalism. Demonstrating exceptional customer service skills and computer proficiency is crucial. Additionally, the candidate must be highly organized and adaptable, especially under pressure, to thrive in this role.

About the Workforce Services Division:

Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.

Duties

As an Employment Development Specialist, you’ll provide personalized support both in the office and through community outreach to help individuals achieve their employment goals. Your excellent communication and tech skills will be crucial in building trusting relationships and managing program requirements. If you’re passionate about helping others and enjoy a dynamic, collaborative environment, apply today to support our mission of connecting job seekers with employers!  In addition, your ability to work with the business customers in both English and Spanish contributes to our agency’s goal of making our programs and resources available to more people in Washington. This role is located in Everett, Washington and offers a hybrid schedule of 1 day a week of remote work with the remaining days of the week reporting to the WorkSource Everett office.

Some of what you will do: 

• Greet customers entering the WorkSource One Stop Center and set the tone for a valuable and meaningful visit.
• Provide information in person, virtually, and over the phone about the full range of agency services and programs and refer to appropriate agency and community resources. 
• Meet one on one with customers to answer questions about job search strategies, provide Labor Market information, review resumes and cover letters, and assist with interviewing skills.
• Answer phone calls and direct to the appropriate team as well as providing timely responses to email and face-to-face interactions. 
• Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training to prepare for job openings.
• Facilitate in-person Job Hunter series workshops in the Center.
• Record and maintain case notes in ESD’s customer management database (MIS).
• Represent the workforce partnership, communicate, and work closely with partners and stakeholders; be responsive to requests.

To request a detailed position description, click here.

Qualifications

Required:

One year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or another state’s Employment Security agency 

OR  A Bachelor's degree and two years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: education, social services, public relations, human resource services, unemployment insurance, benefits programs, insurance claims, law enforcement and banking OR a combination of education and/or relevant experience. 

OR A combination of education and/or relevant experience that totals six (6) or more years.

Education to Experience Equivalences:

Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years

Additional Requirement of Employment:

• Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical Leave (PFML) Claim & Benefit Information Review.
• Must be able to read and communicate effectively in person, via telephone and in writing in both English and Spanish.
• This position is based in a WorkSource location and has a flexible option of up to 1 day telework and 4 days in office which is subject to change based on future needs of agency office expectations.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. 

Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.  

Supplemental Information

Why work with us?

Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship.  We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
 

The Employment Security Department is an equal opportunity employer/program.  Auxiliary aids and services are available upon request to individuals with disabilities.
 
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson, the Talent Acquisition Team, or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

 **This Organization Participates in E-Verify**