Fiscal Technician 2

Description

Do you have experience working with customers, handling payments, cashiering or performing other types of fiscal-related duties? Are you an outgoing problem solver experienced in helping people resolve issues in person, by phone, and/or by email? Are you ready to turn your ability to accurately perform fiscal duties and provide outstanding customer service into a career in public service? If this sounds like you, the Fiscal Technician 2 role at the Department of Retirement Systems may be your perfect next step!

Duties

We have two (2) Fiscal Tech 2 positions to fill. This recruitment will remain open until filled. Applicants who apply by 8 am (PDT) on Monday, March 16, 2026, will get first consideration. The hiring manager reserves the right to make a hiring decision at any time during the recruitment process.

interviews will be held in-person at our Tumwater Office, and the first round is tentatively scheduled between March 24 and 27.

The Opportunity:

We are seeking two customer service and detail-oriented Fiscal Technician 2s to support financial distribution processes in our Administrative Services Division. In this role, you will work directly with retirees (members), beneficiaries, and financial institutions to track and reissue lost or destroyed retirement checks, help members set-up and update direct deposits, support cash room operations, and contribute to the broader Administrative Services Division functions. 

Some of what you’ll do includes: 

• Regularly communicating by phone and email with members, beneficiaries, financial institutions, and agency staff to explain applicable rules and processes related to replacement of lost or destroyed retirement checks (warrants).
• Reviewing the status of reported lost or stolen retirement checks, assisting payees in completing the Affidavit of Lost or Destroyed Warrant, and accurately entering required information into agency systems.
• Reviewing monthly warrant reports to proactively contact members who are very delayed in depositing retirement checks to encourage them to deposit before the date to deposit expires (stale dates).  
• Contacting members to update bank account information when electronic deposits are returned due to incorrect or closed accounts and promoting enrollment in direct deposit to improve payment security and reliability.
• Providing backup support for accounts payable, accounts receivable, purchasing, payroll, and payment reissue functions as needed.
• Supporting cash room operations daily by opening and date-stamping incoming mail, endorsing checks, and entering warrant and payment information accurately into agency systems.
• Maintaining shared workspaces such as the copy and print area, coordinating troubleshooting with the service desk, and distributing division mail and reports.

Note: The work schedule for this position is Monday through Friday, 8:00 am to 5:00 pm. All work must be performed on site at the DRS office building in Tumwater, Washington. There is no telework option for this position.  

Qualifications

Qualifications: What we’re looking for (required qualifications): 
Experience can be gained through various combinations of professional employment, education, and volunteer/personal experience. Experience can be concurrent:

• Demonstrated experience performing a variety of general clerical and fiscal duties efficiently and in compliance with established policies and procedures. Experience may include, but is not limited to handling payments, cashiering, processing invoices, data entry of financial information, and/or answering inquiries about accounts. 
  This is typically gained through at least one (1) year of full-time experience;
• Experience effectively communicating information to a variety of individuals in-person, by telephone, email, video meetings, and/or online collaboration tools (such as Teams or Zoom);
• Demonstrated ability to operate office equipment, including computers, printers, copiers, scanners, ten-key calculators, and multi-line telephone systems;
• Demonstrated ability to use Microsoft Excel and Word (version 2016 or newer);
• Experience managing and responding to frequent changes in workload and priorities; 
• Knowledge of basic accounting principles and practices is preferred but not required to be considered for this role), and 

Demonstrated proficiency in the following competency areas:

Attention to Detail - Plans and organizes time and resources efficiently. Follows processes and procedures in the completion of work. Carefully, monitors the details and quality of work and double-checks work product to ensure accuracy and consistency. 

Analysis - Studies and reviews documents and information closely; readily identifies information that is not pertinent and understands when additional or verifying data is needed. Uses data and information in a clear and rational thought process to assess and understands issues, evaluate options, form accurate conclusions, and make recommendations/decisions. 

Mathematical Reasoning - Familiar and comfortable working with numbers, Understands how numbers are related, combined, and estimated; accurately executes arithmetical calculations such as addition, subtraction, multiplications, and division. Quickly recognizes when the results of a mathematical operation are inconsistent with expectations, and detects probable errors in calculations. 

Customer Focus - Dedicated to meeting the expectations and requirements of customers.   Delivers high quality services and products. Establishes and maintains effective customer relationships.  Committed to continuous improvement and always acts with the customer in mind.

Managing Workloads - Effectively organizes and prioritizes multiple, sometimes complex assignments, often involving competing priorities, to produce work products that are accurate, thorough, and on-time.  Transitions easily between tasks; is able to incorporate project work into established workload and meet deadlines.

Learning and Growth - Demonstrates a growth mindset by actively seeking opportunities to learn, improve, and expand capabilities. Displays curiosity about new ideas and perspectives and an openness to innovation, change, and feedback. Takes responsibility for personal learning by identifying and communicating needs and challenges, and applying new knowledge to navigate systems, tools, and processes. Reflects on experiences to identify strengths and areas for improvement, using learning to make government programs and processes more efficient and effective in serving the people of Washington.

Meeting the Needs of Others - Demonstrates empathy, flexibility, and responsiveness when interacting with customers, colleagues, and community members. Understands that others have varied needs and perspectives and adapts communication and actions accordingly. Builds relationships and collaborates to increase access, opportunity, and positive outcomes for all. Balances and considers all parties’ needs when developing solutions, ensuring equity, respect, and service excellence in every interaction.

Supplemental Information

Be sure to read this entire section – We promise, it’ll be helpful!

How to Apply: Interested applicants who meet the qualifications and competencies in this announcement are encouraged to apply. 

• To be considered for this position, please be sure to attach the following to your online application: 
  1. A cover letter clearly describing how your knowledge, skills and abilities align with the job duties and qualifications of this position. 
  2. A chronological resume outlining your experience to-date. Please keep in mind that professional or verifiable volunteer experience may be relevant. 
     Applications without a cover letter and resume will not be considered.
• Be sure to complete all sections of the on-line application and answer all supplemental questions. The work history section of the on-line application should be completed fully. Application fields that say "see resume/attachment" will not be considered.
  
  Only those applicants whose background and experience most closely match the qualifications and competencies of this position will be considered for this opportunity.

References, Personnel File Review, and Background Checks

• If you are a preferred candidate for this position, a professional reference from your current or most recent supervisor will be required in addition to at least one additional professional reference.
• If you are a current or recent state employee, we will also review your personnel file as part of our selection process.
• A job offer is contingent upon completion of a background check that includes a criminal record review.

Work Authorization

• Candidates who are offered a job with DRS must possess work authorization that does not require sponsorship by the employer for a visa now or in the future;
• DRS complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• DRS does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.
• Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

Certified Candidate Pool

• This recruitment may be used to fill future similar vacancies for up to sixty (60) days. 
  
  

DRS offers a generous benefits package that includes membership in the Public Employees Retirement System, health, dental and vision coverage and participation in the Deferred Compensation Program. Also, as a public service employee you may also be eligible for student loan forgiveness. (See the Benefits tab at the top of this post for more information).

Other perks include: 

• Flexible work schedules
• Infants at Work Program
• Tuition reimbursement
• Opportunities for professional growth
• Access to LinkedIn Learning
• Commitment to team member safety and wellness
• Community involvement and charitable giving opportunities
• Commute Trip Reduction Program
• Free Parking and EV Chargers available