IT Supervisor

Description

Supervises and coordinates the work of assigned Information Technology (IT) professionals in a line of court business or technical discipline to oversee the day-to-day operations and provide direction on work priorities and technical solutions to enhance the capabilities of the Judicial Information System (JIS) that support Washington Courts operations.

Reporting to an Information Services Division (ISD) Section Manager, this supervisory position coordinates activities related to a specific AOC application portfolio or technical discipline as assigned and determined by the AOC. The IT Supervisor is assigned full supervisory responsibilities. 

Our Mission: Advance the efficient and effective operation of the Washington Judicial System.

The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance.

Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.

Job #: 2025-25

Status: Regular, Full-Time* 

Location: Olympia, Washington

Salary: Range 77: $103,008 - $135,180 per year (DOQ).  

Opens:  March 14, 2025

Closes: March 21, 2025. AOC reserves the right to close the recruitment at any time.

AOC requires employees to reside in Washington State.  Any exceptions must be approved.  If you are invited to interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.

This position requires at least 1 day per week working onsite at AOC facilities

Duties

• The supervisor is delegated full supervisory duties for the Enterprise Data Services unit, including: overseeing daily operations; onboarding, orientation, and training of new staff; setting and communicating job requirements, performance expectations and standards; managing performance; taking action on leave requests; recommending travel, training, purchases and equipment to Section Manager; resolving minor workplace conflicts; workforce planning; making recommendations to the ISD EDS Manager for discussion with the ISD Director regarding hiring, discipline and termination actions; and acting as liaison to other AOC sections (e.g., HR, Staff Services, CSD) for the unit. This position works closely with business and project stakeholders and their section managers to implement established directions and priorities for IT solutions serving the needs of the Washington courts. Supervises a team of at least five (5) technical positions.
• Oversee the technical operations of Enterprise Data Services team’s technical portfolio.
• Collaborates with the AOC business owner. 
• Ensures all ISD technical policies, processes, procedures and reviews are followed and adhered to.
• Provides expert level advice to the business owner regarding technology solutions and facilitates business partner communications, if applicable.
• Provides input to business, vendor(s) and AOC Management to develop application portfolio or technical discipline strategy and ensure that strategy aligns with the AOC Enterprise Technology Strategy and Roadmap. Establish long-term strategic objectives for inclusion in the technical roadmap. 
• Coordinates with the Enterprise Data Repository Section in planning and delivering enhancements, architectural design, development, reporting and analytics that deliver value across the Enterprise Data Services application portfolio and technical discipline. 
• Partners with internal and external IT groups to develop and support systems and services. 
• Provides supporting documentation or artifacts to assist with the decision-making process.
• Manages staff and ensures the team delivers high quality products in coordinated releases with planned schedules.
• Understands technology operations and how the business application/system impacts these operations as well as how technology operations impact the business.
• Keeps abreast of new technology and how it can be applied in alignment with the AOC Enterprise Architecture direction to benefit the courts.
• Provides input to ISD planning and budgeting.  
• Performs other duties as required.

Qualifications

Qualifications and Credentials

Relevant experience may substitute for education on a year for year basis.

 Required:

A Bachelor’s degree in information technology, business or public administration, or an allied field; Master’s degree or post-graduate work preferred; AND:
 

• At least ten (10) years of combined experience in systems development, systems analysis, database administration, IT project management, business analysis, business process management or requirements engineering. 
   
• Demonstrated experience executing supervisory responsibilities through:
  • At least four (4) years of senior level experience in system life-cycle development and support of complex IT systems; OR
  • At least four (4) years of progressive responsibility, including decision making, leading teams, coaching and mentoring staff; OR
  • At least five (5) years of experience as a technical lead, technical analyst, solutions architect or other technical specialty.

Desired:

• Certified Project Manager or equivalent
• Scrum Master Certification
• Professional technical certifications

• Leadership and interpersonal skills to work across boundaries and to establish and maintain professional working relationships with co-workers, management, and others; mentors and works effectively with people of different abilities/skills. 
• Ability to lead a team and resolve interpersonal conflicts.
• Ability to effectively communicate both orally and in writing to proficiently communicate in written reports and deliver information through presentations.
• Communication skills that facilitate effective, appropriate information exchanges at all levels within the AOC and the Washington Courts.
• Ability to present complex ideas and designs to a variety of technical or non-technical stakeholders.

• Understands customer expectations and ensures work meets those expectations.
• Ability to estimate project effort, staffing, and financials; skill to manage time, and resources to accomplish goals and objectives.
• Ability to logically integrate information to form effective goals, objectives, timelines, action plans and solutions; prioritization; effective time management.

• Ability to multi-task and effectively coordinate multiple projects simultaneously.
• Ability to identify risks and outcomes associated with courses of action; ability to develop action plans/strategies for the purpose of ensuring the desired outcome.
• Ability to accomplish work objectives in cooperation with agency, court and state colleagues and officials.
• Ability to achieve excellent results with little need for direction/oversight.
• Ability to accept personal responsibility for the quality and timeliness of work.
• Ability to exercise judgment and make timely, sound, strategic decisions and recommendations consistent with organizational objectives.
• Ability to delegate effectively.
• Positive attitude and creativity in generating solutions.
• Strong background in highly technical products.

• Broad IT generalist knowledge with an understanding of applications, data, and hardware; along with proven skills, business acumen, and discipline to ensure alignment among solution, business, and IT architecture.
• Proficient in all aspects of designing and constructing application systems; as well as in developing requirements, use cases, and design specifications for new and existing applications.
• Ability to embrace change, develop innovative approaches, and transition to new technologies and methodologies where benefits of doing so recommend.
• Strong project management knowledge and understanding of the software development life cycle such as waterfall, SCRUM, and/or Agile.
• Ability to adjust priorities in rapidly changing environments, work well under pressure, and provide technical leadership in multiple projects concurrently.
• Proven ability to work effectively with business owners, business analysts, other architects, application development and testing staff, project managers and managers within a large matrix organization.
• Proven ability to communicate effectively with stakeholders.

Supplemental Information

For more information about the position, to review the job description, application submission requirements, supplemental questions, inquire about benefits, or to apply for the position: CLICK HERE TO APPLY

• The workweek may fluctuate depending on workload or agency needs.
• Overnight travel may be required based on business needs.
• This position is not overtime eligible.

The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law.  Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at (360) 705-5337, or fax (360) 586-4409, or via email to [email protected]. 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.

SPECIAL NOTE:  Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.