L&I Industrial Relations Agent 2

Description

Duties

Some of what you’ll do:
 

• Independently review and investigate wage complaints, paid sick leave, tips & service charge complaints, and enforces relevant RCW's, administrative laws and agency policies (among which include RCW 49.12: 49.46; and 49.48 as well as WAC's 296-125: 296-126; and 296-128).
• Communicate with employer and employees via phone, email, in person, and letters to resolve wage disputes.
• Determine validity in wage complaints by applying rules and regulations under the appropriate statutes. 
• Conduct companywide investigations for minor work violations, and agricultural meal and rest period violations as described in the Employment Standards Operations Manual and our Standard Work Process.
• Compile investigation reports and recommend citations per Standard Work and Operations Manual.
• Participate in the appeal processes for WPA NOAs & DOCs and other violations such as child labor notices of violation or agricultural civil infractions.
• Participate in depositions and pre-trail conferences and interviews. Attend and testify at hearings and pretrial conferences.
• Provide additional investigation and evidence gathering while working as a team with the Assistant Attorney General handling the appeal.
• And much more!

Qualifications

Required:

 ** Qualifying experience will substitute for education at the rate of one year of experience for two years of education.

• A Bachelor's degree.

 AND  

• Two years of experience in labor/employment relations and regulations, collection of revenue/taxes from employers/businesses, investigation of complaints of misconduct, audit of employer financial records, or the interpretation and explanation of Labor and Industries rules and regulations regarding employment standards, wages and hours, and child labor laws or related experience.

Demonstration of L&I Core Competencies for all employees: 

• SAFETY: Understands and is fully committed to creating and maintaining a positive safety culture by behaving safely. 
• CUSTOMER-CENTERED ACTIONS: Focused on understanding and meeting customers' needs. 
• TREATS OTHERS WITH RESPECT AND COURTESY: At all times respects and values others.
• ACCOUNTABILITY and DEPENDABILITY: Acts within guidelines and accomplishes job assignments; accepts personal responsibility. Performs duties in a way that reflects public service accountability.
• JUDGMENT AND PROBLEM SOLVING: Draws sound, sensible conclusions, and makes informed decisions to resolve issues. Learns and applies Lean methods to simplify work processes, improve service, reduce delays, and eliminate waste.

• A valid, unrestricted driver’s license.

  Desired: 

• Knowledge of: 

1. Laws governing all phases of labor relations
2. General policies, principles and practices of labor and management
3. State wage laws and related federal laws and regulations
4. Contracts and related labor relations
5. Ability to apply such knowledge to mediation, arbitration and resolution 
6. Principles, standards and techniques of personal investigations
7. Rules of evidence, auditing, accounting and bookkeeping procedures 

• Ability to: 

1. Interpret complex laws, rules and regulations
2. Analyze issues involving wage disputes and formulate suggestions for compromise and settlement of disputes
3. Prepare written documents; organize facts, arguments and conclusions in clear and logical sequence
4. Gather, preserve and present material, relevant and pertinent evidence 
5. Exercise mature judgment in wide variety of public contact 
6. Travel infrequently, possibly for extended periods

• Demonstration of position-specific skills and abilities.

Supplemental Information

Things You Need To Know  
 
State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.
 
At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.
 

This position will be required to be in the service location full time for the first 6 months of employment. Upon successfully completing the 6-month training period, and upon supervisor approval, a flexible work schedule could potentially be approved.

1. A cover letter describing specific qualifications.
2. A current resume detailing applicable experience and education.
3. A list of at least three professional references with current telephone numbers.

• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.
• Positions requiring skills assessments are proctored remotely by Zoom or MS Teams. Applicants who are selected to move forward in this hiring process will be contacted by email to schedule a skills assessment session.