L&I Revenue Agent 3

Description

Our Mission: Keep Washington Safe and Working!
 Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

***** In addition to the base salary above*****

*****Coalition CBA 41.31 King County Premium Pay - Employees assigned to a permanent duty station in King County will receive 5% Premium Pay calculated from their base salary. When an employee is no longer permanently assigned to a King County duty station, they will not be eligible for this premium pay.

L&I Collections Program in Seattle (Field Unit 2) is looking for a Revenue Agent 3 to provide technical assistance, coaching, mentoring, and on-going training to staff, while also effectively managing a large and complex collections caseload and following all timelines and legal processes.  This is a Lead/Trainer position and will assign, instruct and check others’ work.

The position requires critical thinking, independent judgment, resourcefulness, time-management, along with technical, presentation and negotiation skills.

The Revenue Agent 3 is expected to make prompt, accurate decisions, and complete work with minimal supervision, while maintaining strong working relationships with coworkers, the general public, the business community, and other governmental agencies. This position specifically connects to the agency strategic Goal #3 “Make it easy to do business with L&I” and Goal #4 “Help honest workers, businesses and providers by cracking down on the dishonest ones.” 

This position is flexible/hybrid with one day a week working at the office and may be located in multiple locations in King County. 

For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

Duties

Some of what you’ll do:

• Provide leadership, technical guidance and assistance to staff on collection actions, work processes, computer applications and caseload management.
• Design and deliver on-going training to staff in all aspects of collections.
• Provide technical training for new staff.  
• Lead and accompany other Revenue Agents in pursuing advanced and complex collection actions such as successorships, prime contractor liability, personal liability, etc.
• Coach and mentor staff to ensure compliance with production and quality standards while encouraging growth and development.
• Take appropriate collection actions to resolve delinquent accounts.
• Perform field visits to business and residential locations to investigate business operations, confirm business status, search for assets, serve legal orders, and gain compliance.
• Research information utilizing a wide variety of computer systems and databases to resolve tax liabilities.
• Communicate with customers by phone, email, written correspondence, and in person to resolve delinquent accounts.
• Educate customers and/or their representative on laws, rules, policies, procedures, quarterly reporting requirements, online filing and payment options.  
• Evaluate customer’s financial records and information to determine ability to repay debt owed to the agency.  
• Provide assistance with questions regarding collection actions and processes and refer customers to the appropriate Labor & Industries staff depending on the needs of the customer.

Qualifications

Required:

•Two (2) years of experience as a Revenue Agent 2.
OR:
•A Bachelor’s degree involving major study in business administration, accounting, public administration, police science, economics, criminal justice, sociology, psychology, law, or closely related field.
AND
•Two years of experience in the field of personal or business finance, tax auditing, law, law enforcement, adjustment of claims, examination and analysis of business tax records, collection of civil debts or another related field.

In Addition 
Demonstration of Position-Specific Skills, Abilities and Competencies (for a complete list, please request the PDF), including:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Supplemental Information

Things You Need To Know

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.

Please include the following documents with your application:

Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I.  If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice

Prior to a placement in this position, a background check, including criminal history records will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.  

Other information

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their redacted DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contributes to the success of the agency’s mission. Having a diverse workforce is this agency’s greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.
 

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact Elena Emery at emee235@lni.wa.gov