시애틀KR 직업 분석
프로그램 준수 관리자
Key Skills and Qualifications
Technical Skills
Soft Skills
Qualifications
Physical Requirements
No specific physical requirements mentioned in the job description.
Sample Interview Questions and Answers
Question 1: Given your role as a Program Compliance Administrator, how would you approach ensuring adherence to complex regulatory requirements such as those imposed by IRS programs for down payment assistance loans?
Next, I'd establish a robust monitoring system that involves daily tracking of loan reservations and purchase transactions. By leveraging data management tools, I can maintain up-to-date records and quickly identify any discrepancies or non-compliance issues. Regular audits and assessments would also be scheduled to ensure ongoing adherence to program guidelines.
Furthermore, establishing clear communication channels with lenders is essential. Providing them with timely technical support regarding the reservation system ensures that they are well-equipped to adhere to compliance requirements. I'd also develop comprehensive training modules for lenders, focusing on loan program procedures and common compliance issues to enhance their understanding and implementation of these complex regulations.
Lastly, maintaining detailed documentation of all transactions and reviews is crucial. This not only helps in tracking compliance but also serves as a reference point during audits or inquiries by regulatory bodies. Through this systematic approach, I can effectively manage regulatory adherence while supporting the overall goals of the agency.
Question 2: Describe how you would analyze and optimize the workflow within your team to improve efficiency and ensure effective use of resources in managing homeownership programs.
I'd then engage with team members to gather insights and feedback on areas they believe can be optimized. Collaborative discussions help in understanding the nuances of each task and pinpointing practical solutions for improvement. Based on this information, I would explore opportunities for process automation using technology, such as project management software or workflow automation tools, which can reduce manual workload and minimize errors.
Next, clear documentation of standardized procedures is crucial. By creating detailed guidelines and checklists for routine tasks, team members can perform their duties more efficiently and with greater consistency. Regular training sessions would also be scheduled to ensure everyone is adept at using the new systems or methods introduced.
Additionally, I'd establish key performance indicators (KPIs) to measure the effectiveness of the optimized workflows continuously. This allows for ongoing evaluation and further refinement as needed. By fostering an environment that encourages open communication and continuous improvement, resources are utilized optimally, ensuring high standards in managing homeownership programs.
Question 3: Explain how you would develop policies and procedures to support the strategic goals of the agency while ensuring compliance with regulatory requirements.
I would then conduct stakeholder consultations to gather diverse perspectives on current policy effectiveness and areas for improvement. Engaging with various stakeholders—such as lenders, program participants, and compliance experts—provides valuable insights into practical challenges and needs that any new policies should address.
Based on these inputs, I'd draft initial versions of the proposed policies and procedures. These drafts would aim to bridge the gap between strategic goals and regulatory mandates by ensuring clarity in expectations and processes for all involved parties. For example, if a goal is to increase homeownership rates among first-time buyers, I might develop streamlined loan processing procedures that still adhere to IRS compliance standards.
Next, I'd organize workshops or training sessions to educate staff on these new policies and procedures, emphasizing how they support both strategic goals and regulatory requirements. This ensures widespread understanding and acceptance across the organization.
Finally, a feedback mechanism would be established to monitor the effectiveness of the implemented policies. Regular reviews and updates based on this feedback ensure that the policies remain relevant and effective in achieving the agency's objectives while maintaining compliance with all necessary regulations.
원본 채용 공고
묘사
**위에 게시된 급여 외에도, 이 직책은 현재 킹 카운티에 있기 때문에 추가로 5%의 보험료를 받고 있습니다.
워싱턴 주 주택 금융 위원회(WSHFC)는 현재 정규직, 정규직을 모집하고 있습니다 프로그램 준수 관리자 주택 소유 부서에서의 위치.
프로그램 준수 관리자는 단독주택 소유를 위한 사내 프로그램 관리를 감독합니다. 이들은 일일 파일과 워크플로우를 관리하고 조직, 작업 단위 또는 프로그램에서 수행하는 작업을 계획, 주도, 조직 및 통제합니다. 이들은 비즈니스 관행과 시스템 개선에 대한 폭넓은 관점을 유지하면서 방대한 양의 세부 정보를 관리하고 분석하는 책임이 있습니다. 프로그램 준수 관리자는 기관의 목표와 전략 계획을 지원하는 정책과 절차를 개발하는 데 도움을 줍니다. 이들은 기관의 자원을 적절하고 최적으로 사용하고 조직 전반에 걸쳐 효과적인 커뮤니케이션을 지원하며 개인적, 전문적, 윤리적 행동의 최고 수준을 유지합니다.
주택 소유 부서는 모든 주택 소유 및 주택 구매자 교육 프로그램을 관리합니다. 이 부서는 워싱턴 주 주택 금융 위원회 내의 다섯 개 부서 중 하나입니다. 이 직책은 주택 소유 부서의 관리자에게 보고됩니다.
이 직책의 근무지는 워싱턴주 시애틀입니다. 이 직책과 관련된 업무는 원격 근무와 필요에 따라 현장 업무 및 회의를 병행하여 수행됩니다. 직원은 주 1회 이상 시애틀 사무실에서 근무해야 하며 부서의 필요에 따라 더 자주 출근해야 할 수도 있습니다. 직원은 직장 보고 요구 사항에 대응하기 위해 워싱턴 주와 근무지에서 합리적인 거리 내에 거주해야 합니다.
우리가 누구인지:
위원회는 저렴한 주택 및 비영리 자본 시설을 건설, 구매 또는 보존하기 위해 시장보다 낮은 비율의 자금 조달을 제공하기 위해 설립된 시장 주도적이고 자립적인 기관입니다. 위원회는 개발자, 대출 기관, 최초 주택 구매자, 부동산 전문가, 비영리 단체 간의 자금 조달 통로 역할을 하여 주택, 임대 주택, 시민 및 사회 서비스 시설, 에너지 절약 프로젝트, 최초 농부 및 목장주를 위한 저렴한 자금 조달을 제공합니다.
우리는 다양하고 포용적이며 공평한 환경을 조성하는 것이 위원회의 성공에 중요하고 필수적이라고 믿습니다. 괴롭힘과 차별이 없는 환경을 조성하기 위해 함께 노력하고 단순한 관용을 넘어 각 개인이 담고 있는 다양성의 풍부한 차원을 포용하고 축하하는 것으로 나아갈 것이라고 믿습니다.
의무
주요 책임:
- 하우스 키, MCC 대출, 일일 요금제 프로그램, 계약금 지원 대출 등 IRS 프로그램을 통해 모든 규제 요건을 준수할 수 있습니다.
- 복잡한 연방 및 주 코드, 지방 조례, 정책 및 절차를 독립적으로 검토, 해석 및 적용합니다.
- 프로그램 자금 배분 관리.
- 일일 대출 예약 및 구매 거래를 모니터링하고 추적합니다.
- 예약 시스템과 관련하여 대출 기관에 신속하고 효과적인 기술 지원을 제공합니다.
- 상세 예약 시스템 보고서를 생성하고 유지 관리합니다.
- 접수 후 2영업일 이내에 프로그램 준수 여부를 검토하고 승인하며, 대출 기관이 관련 계약 및 프로그램 요구 사항을 준수하는지 평가하고 모니터링합니다.
- 대출 인수에 대한 일일 평가를 수행하여 IRS 또는 기타 프로그램 지침을 준수하는지 확인합니다.
- 대출 기관에 규정 준수 문제에 대한 전문가 자문을 제공하고 파일 수정을 관리합니다.
- 대출 기관, 부동산 중개인, 주택 단체 및 대중에게 주택 소유 프로그램에 대한 전문가 지침을 제공합니다.
- 대출 프로그램 절차에 대한 대출 기관의 종합적인 교육을 개발하고 제공합니다.
- 폐쇄 후 및 서비스 품질 관리 감사 검토를 수행하고 투자자 및 대출 기관과의 대출 불일치를 해결합니다.
- 경영 검토를 위해 상세한 대출 기관 성과 보고서를 작성합니다.
- 팀 프로젝트를 이끌고 경영진과 협력하여 프로세스 개선을 구현합니다.
- 전략적 프로그램 보고서를 개발하고 경영진에게 실행 가능한 권장 사항을 제공합니다.
- 패니 메이, 프레디 맥, 지니 메이, IRS 가이드라인, 주 및 지역 지침 등 투자자에 대한 지식을 개발하고 유지합니다.
- 인종 형평성 및 전략 계획 목표에 적극적으로 참여하여 분열과 기관 전체의 다양성, 형평성 및 포용 목표를 모두 달성합니다.
- 경영진이 지정한 특별 프로젝트를 완료합니다.
자격 요건들
우리는 다음 기준을 충족하거나 초과하는 후보자들에게 가장 관심이 있습니다:
- IRS 준수에 대한 숙련도, 준수 소득 계산에 대한 지식 포함.
- FHA, VA, USDA 및 기존 인수 지침에 대한 이해가 입증되었습니다.
- 단독주택 인수 또는 대출 처리 경험이 입증되었습니다.
- 하우스 키 국채 대출 프로그램 및 계약금 지원 프로그램에 대한 실무 지식.
- 패니 메이, 프레디 맥, 지니 메이 가이드라인에 따라 품질 관리에 능숙합니다
- 강력한 컴퓨터 기술
- 강력한 고객 서비스 집중과 긍정적인 태도.
바람직한 기술:
- 경영학, 행정학 또는 관련 분야의 학사 학위
기술, 능력, 경험, 그리고 교육을 결합하여 이 직책에 적합하다는 것을 증명할 수 있습니다.
보충 정보
혜택:
저희는 가족 의료, 치과, 생명 및 장기 장애 보험 보장, 주 퇴직 계획, 이연 보상, 12개의 유급 휴가, 유급 휴가, 병가 및 군 휴가, 보조 버스, 기차 또는 페리 패스, 신용 조합 가입, 교대 근무 일정 및 재택 근무를 포함하는 다양한 혜택 패키지를 제공합니다.
신청 절차:
자격 요건을 충족하는 지원자는 제출하도록 요청받습니다 모든. 이 직책을 위해 고려해야 할 다음 항목들:
- NEOGOV 온라인 신청 완료.
- 귀하의 기술과 경험이 명시된 직무 책임 및 자격 요건과 어떻게 일치하는지 설명하는 자기소개서.
- 세 가지 이상의 전문 참조 목록,
- 관련 경험, 지식, 기술 및 교육을 나타내는 현재 이력서.
웹사이트:http://www.wshfc.org.
지원자는 가능한 한 빨리 지원하시기 바랍니다. 채용 절차는 완료될 때까지 열려 있습니다. 지원서의 첫 번째 검토는 2025년 3월 27일입니다
신청서에 이름과 선호 대명사를 포함시켜 주시면 신청 절차 전반에 걸쳐 적절하게 답변해 드리겠습니다.
퇴역 군인의 우대를 받으려면 퇴역 신청서와 함께 퇴역부 사본, DD214 또는 NGB 양식 22를 첨부해야 합니다.
신청서 자료를 제출함으로써 모든 정보가 사실이며 알고 있는 한 정확하다는 것을 표시하는 것입니다. 주택금융위원회가 정보를 확인할 수 있으며, 허위 또는 오해의 소지가 있는 정보는 신청자 풀에서 삭제되거나 해고될 수 있다는 점을 이해하고 있습니다. 명시된 자격 요건을 명확하게 입증한 사람만 고려됩니다.
워싱턴 주 주택 금융 위원회는 모든 자격을 갖춘 지원자와 직원에게 동등한 고용, 직무 할당 및 홍보 기회를 제공하기 위해 최선을 다하고 있습니다. 우리는 문화적, 인종적, 민족적, 성적 지향 및 성 정체성 다양성을 포함하고 존중하는 근무 환경을 조성하기 위해 노력하고 있습니다. 우리는 필요에 따라 모든 직원에게 합리적인 숙소를 제공하기 위해 최선을 다하고 있습니다. 여성, 흑인, 원주민, 유색인종, 장애인, 40세 이상의 명예 제대 군인, 모든 성적 지향 및 성 정체성을 가진 사람들은 지원할 것을 권장합니다. 지원 과정에서 숙소가 필요한 사람들이나 이 공지사항을 대체 형식으로 제공하는 사람들은 WSHFC 채용팀에 연락할 수 있습니다 Christopher.vasquez@wshfc.org or at (206) 287-4439.
SeattleKR Job Analysis
Program Compliance Administrator
Key Skills and Qualifications
Technical Skills
Soft Skills
Qualifications
Physical Requirements
No specific physical requirements mentioned in the job description.
Sample Interview Questions and Answers
Question 1: Given your role as a Program Compliance Administrator, how would you approach ensuring adherence to complex regulatory requirements such as those imposed by IRS programs for down payment assistance loans?
Next, I'd establish a robust monitoring system that involves daily tracking of loan reservations and purchase transactions. By leveraging data management tools, I can maintain up-to-date records and quickly identify any discrepancies or non-compliance issues. Regular audits and assessments would also be scheduled to ensure ongoing adherence to program guidelines.
Furthermore, establishing clear communication channels with lenders is essential. Providing them with timely technical support regarding the reservation system ensures that they are well-equipped to adhere to compliance requirements. I'd also develop comprehensive training modules for lenders, focusing on loan program procedures and common compliance issues to enhance their understanding and implementation of these complex regulations.
Lastly, maintaining detailed documentation of all transactions and reviews is crucial. This not only helps in tracking compliance but also serves as a reference point during audits or inquiries by regulatory bodies. Through this systematic approach, I can effectively manage regulatory adherence while supporting the overall goals of the agency.
Question 2: Describe how you would analyze and optimize the workflow within your team to improve efficiency and ensure effective use of resources in managing homeownership programs.
I'd then engage with team members to gather insights and feedback on areas they believe can be optimized. Collaborative discussions help in understanding the nuances of each task and pinpointing practical solutions for improvement. Based on this information, I would explore opportunities for process automation using technology, such as project management software or workflow automation tools, which can reduce manual workload and minimize errors.
Next, clear documentation of standardized procedures is crucial. By creating detailed guidelines and checklists for routine tasks, team members can perform their duties more efficiently and with greater consistency. Regular training sessions would also be scheduled to ensure everyone is adept at using the new systems or methods introduced.
Additionally, I'd establish key performance indicators (KPIs) to measure the effectiveness of the optimized workflows continuously. This allows for ongoing evaluation and further refinement as needed. By fostering an environment that encourages open communication and continuous improvement, resources are utilized optimally, ensuring high standards in managing homeownership programs.
Question 3: Explain how you would develop policies and procedures to support the strategic goals of the agency while ensuring compliance with regulatory requirements.
I would then conduct stakeholder consultations to gather diverse perspectives on current policy effectiveness and areas for improvement. Engaging with various stakeholders—such as lenders, program participants, and compliance experts—provides valuable insights into practical challenges and needs that any new policies should address.
Based on these inputs, I'd draft initial versions of the proposed policies and procedures. These drafts would aim to bridge the gap between strategic goals and regulatory mandates by ensuring clarity in expectations and processes for all involved parties. For example, if a goal is to increase homeownership rates among first-time buyers, I might develop streamlined loan processing procedures that still adhere to IRS compliance standards.
Next, I'd organize workshops or training sessions to educate staff on these new policies and procedures, emphasizing how they support both strategic goals and regulatory requirements. This ensures widespread understanding and acceptance across the organization.
Finally, a feedback mechanism would be established to monitor the effectiveness of the implemented policies. Regular reviews and updates based on this feedback ensure that the policies remain relevant and effective in achieving the agency's objectives while maintaining compliance with all necessary regulations.
Original Job Description
Description
**In addition to the salary posted above, this position is currently receiving an additional 5% premium pay due to the position being in King County.
The Washington State Housing Finance Commission (WSHFC) is currently recruiting for a full-time, permanent Program Compliance Administrator position in the Homeownership Division.
The Program Compliance Administrator oversees the administration of in-house programs for single-family homeownership. They manage daily files and workflow and plan, lead, organize, and control the work performed by the organization, work units, or programs. They are responsible for managing and analyzing a large volume of detailed information while maintaining a broad perspective on improving business practices and systems. The Program Compliance Administrator helps develop policies and procedures that support the agency’s goals and strategic plan. They ensure the appropriate and optimal use of the agency’s resources, support effective communication throughout the organization, and maintain the highest standards of personal, professional, and ethical conduct.
The Homeownership Division administers all homeownership and homebuyer education programs. This division is one of five divisions within the Washington State Housing Finance Commission. This position reports to the Manager of the Homeownership Division.
The duty station for this position is Seattle, WA. The work associated with this position will be performed through a combination of teleworking and complemented with on-site work and meetings as needed. Employees are required to work in the Seattle office at least once a week and may need to come in more frequently based on Division needs. Employees must reside in Washington State and within a reasonable distance of our worksite to respond to workplace reporting requirements.
Who we are:
The Commission is a market-driven and self-supporting agency created to provide below-market rate financing for building, purchasing, or preserving affordable housing and nonprofit capital facilities. The Commission functions as a financing conduit between developers, lenders, first-time home buyers, real estate professionals, and nonprofit organizations to provide affordable financing for homes, rental housing, civic and social services facilities, energy conservation projects, and first-time farmers and ranchers.
We believe that creating a diverse, inclusive, and equitable environment is important and vital to the success of the Commission. We believe in working together to create an environment free from harassment and discrimination and moving beyond simple tolerance to embracing and celebrating the rich dimensions of diversity contained within each individual.
Duties
Principal Responsibilities:
- Ensures adherence to all regulatory requirements with IRS programs, such as House Key, MCC loans, daily priced programs, and down payment assistance loans.
- Independently review, interpret, and apply complex federal and state codes, local ordinances, policies, and procedures.
- Manage program fund allocation.
- Monitor and track daily loan reservations and purchase transactions.
- Provide prompt and effective technical support to lenders regarding the reservation system.
- Generate and maintain detailed reservation system reports.
- Review and approve pre and post-purchase loan files for program compliance, evaluating and monitoring lender compliance with applicable agreements and program requirements within 2 business days of receipt.
- Perform daily assessments of loan underwriting to ensure compliance with IRS or other program guidelines.
- Offer professional counsel to lenders on compliance issues and manage file corrections.
- Provide expert guidance on homeownership programs to lenders, realtors, housing organizations, and the public.
- Develop and deliver comprehensive training for lenders on loan program procedures.
- Conduct post-closing and servicing quality control audit reviews and resolve loan discrepancies with investors and lenders.
- Produce detailed lender performance reports for management review.
- Lead team projects and collaborate with management to implement process improvements.
- Develop strategic program reports and provide actionable recommendations to management.
- Develop and maintain knowledge of investors, including Fannie Mae, Freddie Mac, Ginnie Mae, IRS guidelines, and state and local guidance.
- Actively participate in racial equity and strategic planning goals to achieve both division and agency-wide diversity, equity, and inclusion objectives.
- Complete special projects as assigned by management.
Qualifications
We are most interested in candidates who meet or exceed the following criteria:
- Proficiency in IRS compliance, including knowledge of compliance income calculations.
- Demonstrated understanding of FHA, VA, USDA, and conventional underwriting guidelines.
- Demonstrated experience of single-family underwriting or loan processing experience.
- Working knowledge of House Key state bond loan program and down payment assistance programs.
- Skilled in quality control in accordance with Fannie Mae, Freddie Mac, and Ginnie Mae guidelines
- Strong computer skills
- Strong customer service focus and a positive attitude.
Desirable Skills:
- Bachelor’s degree in business administration, public administration or related field
A combination of skills, abilities, experience, and education may be substituted to demonstrate that you are qualified for this position.
Supplemental Information
Benefits:
We offer a generous benefits package that includes a full array of family medical, dental, life and long-term disability insurance coverage; a state retirement plan; deferred compensation; 12 paid holidays; paid vacation, sick and military leave; subsidized bus, train, or ferry passes; credit union memberships; alternate workweek schedules, and telecommuting.
Application Procedures:
Applicants who meet the qualifications are asked to submit all the following items to be considered for this position:
- Completed NEOGOV online application.
- Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
- List of three or more professional references,
- Current resume indicating relevant experience, knowledge, skills, and education.
Web Site:http://www.wshfc.org.
Applicants are encouraged to apply as soon as possible. The recruitment process will remain open until filled. First review of applications is March 27, 2025
Please include your name and preferred pronouns in your application to ensure we address you appropriately throughout the application process.
To qualify and receive veteran’s preference, you must attach a copy of the discharge, DD214 or NGB Form 22, with your application materials.
By submitting the application materials, you are indicating that all information is true and correct to the best of your knowledge. You understand that the Housing Finance Commission may verify information and that untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. Only those individuals who clearly demonstrate the stated qualifications will be considered.
The Washington State Housing Finance Commission is committed to providing equal employment, job assignments, and promotional opportunities to all qualified applicants and employees. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity. We are committed to providing reasonable accommodation to all staff as needed. Women, Black, Indigenous, and people of color, persons with disabilities, persons over 40 years of age, all honorably discharged veterans, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application process or this announcement in an alternative format may contact the WSHFC Recruiting Team at Christopher.vasquez@wshfc.org or at (206) 287-4439.