Regional Training Consultant

Description

***This position is open to OIC internal candidates only***

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Regional Training Consultant (HIA1) position. This role is within the SHIBA program under the Consumer Protection Division and is currently remotely based until an OIC duty station is established in Whatcom County – Bellingham Area. 

We are an employer of choice! Here’s why: 

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers. 
• Impactful career: Make a daily difference in the lives of countless Washingtonians. 
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues. 
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes. 

About the Position  

Are you ready to help shape the future of healthcare education in Washington? We’re excited to announce an opportunityto join the Statewide Health Insurance Benefits Advisors (SHIBA) program as a Regional Training Consultant – Health Insurance Advisor 1 (HIA-1). This is your chance to be part of something fresh and impactful, helping to expand SHIBA’s reach and strengthen the support we provide to communities statewide. We’recommitted to servicing the diverse needs of the people of Washington. 

In this dynamic and mission-driven role, you’ll be at the forefront of empowering Washington residents with the knowledge they need to navigate Medicare and other healthcare coverage options. You’ll collaborate with a dedicated team of professionals to train, mentor, and support SHIBA volunteers and Volunteer Coordinators across the state—building capacity and driving excellence in service delivery. 

As a key ambassador for the program, you’ll conduct engaging training sessions, provide technical assistance on complex cases, and lead public education initiatives that help individuals make informed decisions about their health coverage. You’ll also foster strategic partnerships with public and private stakeholders to help broaden SHIBA’s impactand bring innovative solutions to the communities that need them most. 

If you’re passionate about healthcare access, education, and community service—and want to be part of a growing, collaborative, and forward-thinking team—this is the role for you. 

This position will cover the following counties including but not limited: Whatcom, Skagit, Snohomish, San Juan, Island, and Kitsap Counties. Frequent travel required.  

This recruitment may be used to establish a qualified pool of candidates for Health Insurance Advisor 1 vacancies in the next sixty days. 

This is a Washington General Service position. The monthly salary range for this position is $5,137 - $6,906. 

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more! 
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere. 
• Wellness programs: Invest in your well-being with on-site resources and initiatives. 
• Work-life balance: Flexible schedules with telework opportunities. 
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good. 
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs. 
• And more! Explore our website for additional benefits: https://www.insurance.wa.gov  

Duties

The duties of the position include but are not limited to:  

Training and Educating Volunteers 

• Deliver Basic and Continuing Education training to SHIBA volunteers and other counselors, both in-person and virtually. 
• Assess volunteer readiness and provide technical assistance, especially for complex cases. 

Supporting Volunteer Coordinators 

• Assist Volunteer Coordinators with strategies for recruitment, retention, and performance management. 
• Monitor compliance with contracts and review Sponsor performance to share best practices and drive improvements. 

Building Partnerships and Outreach 

• Collaborate with community partners to expand SHIBA's reach, including delivering public presentations and seminars on healthcare options. 
• Coordinate outreach programs like “Welcome to Medicare” and maintain accurate records in the STARS database. 

Consulting and Serving as a Subject Matter Expert (SME) 

• Provide consultations to consumers on healthcare coverage and assist volunteers with complex cases. 
• Serve as a SME, reviewing training materials and supporting the team in delivering high-quality education. 

Contact Us: For inquiries about this position and its full duties, please contact us at Recruitment@oic.wa.gov and add the requisition number 2026-04183 and job name to the subject line of your email.  

Qualifications

Required Qualifications: 

• Six years’ experience* with community development, adult training, and/ or volunteer management. 
• Basic level skills in Microsoft Outlook, Word, PowerPoint and Excel. 
• Demonstrated experience effectively facilitating meetings or designing training for at least one virtual platform (e.g., Zoom, Teams, etc.). 

*A bachelor’s degree with focus in business administration, public administration, public health, health administration or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for up to four (4) years of relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report. 

• Proficient** in the Spanish speaking language.  
• Demonstrated contributions to building a high-performing team of professional colleagues. 
• Experience developing partnerships with diverse communities. 
• Demonstrated experience managing projects, contracts and/or instructional design. 
• Advanced-level skills utilizing Microsoft Word, PowerPoint, and Excel. 

**Must complete a proficiency assessment through the American Council for the Testing Foreign Languages (ACTFL) for the Spanish language. Employees receiving assignment pay for using a non-English language in the performance of their duties are required to be tested to ensure oral proficiency in that language using the ACTFL. The ACTFL is not an interpretation or translation assessment. It assesses proficiency in the world language to function as a bilingual employee as described in federal guidelines. 

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!  

Welcome to the OIC   

Submit your application today and take the first step towards a rewarding career at the OIC! 

Cover Letter: Required 

Resume: Required

Supplemental Information

• This position is represented by the Washington Federation of State Employees (WFSE). 
• Wage/salary depends on qualifications or state rules of compensation (if currently a state employee). 
• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law. 
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. 
• If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with HIA1_2026-04183 in the subject line. Please do not attach the DD214 to your application materials. Please black out personally identifiable data such as social security numbers. 
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.  
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627. 
• Contact us: For inquiries about this position, please contact us at recruitment@oic.wa.gov.