WORKSOURCE SPECIALIST 2/Occasional Dual Language-Spanish

Description

The ideal candidate is a customer-focused workforce development professional who thrives in a fast-paced, service-oriented environment and is committed to supporting all WorkSource lines of business. They excel at providing direct assistance to job seekers and employers, conducting interviews to identify needs, explaining programs and services, and guiding customers through employment and training expectations. They are skilled at delivering high-quality customer service across multiple platforms—phone, email, virtual, and in-person—and are comfortable supporting resource room activities, navigating online tools, and supplying labor market information. This candidate is detail-oriented and dependable, maintaining accurate records, case notes, and data across multiple systems while coordinating orientations, workshops, and partner services. They build strong relationships with businesses, partners, and service providers, contributing to integrated service delivery and supporting ESD’s mission to connect job seekers and employers.

This role offers the opportunity to work alongside an exceptional team of professionals in a highly collaborative and engaging environment. If you're passionate about making a difference and eager to contribute to this important work, we encourage you to review the full posting before submitting your application. The work location for this role will be the WorkSource office in Centralia, located at 500 Centralia College Blvd #200, Centralia, WA 98531.

Duties

Under close supervision, this work force development professional will support all WorkSource lines of business and is capable and ready to serve all WorkSource customers. The incumbent will provide direct services to job seekers and employers within the WorkSource Office. This position will represent the agency in providing integrated service delivery to all customers. This position directly supports the mission of ESD by partnering to connect employers and job seekers.

Here’s what you can look forward to doing, including but not limited to the following:

Perform simple to routine supporting work following standard procedures and/or assists others in performing work of greater complexity

Provide basic services and information in the resource area

Perform records management functions in accordance with agency and program procedures

Coordinate Orientations and Workshops

Virtually, electronically, and in-person develop and maintain relationships with businesses, partners, and other services providers ensuring customer service and satisfaction

To request a detailed position description, click here.

Qualifications

Required Qualifications:

Option 1: One (1) year as a WorkSource Specialist 1 or equivalent class within the Employment Security Department, or in an equivalent class with another state's Employment Security agency.

Option 2: A Bachelor's degree in social science, business administration or related field and one (1) year of professional experience in workforce development, social or human resource services, public relations, or professional public contact work.

Option 3: A combination of education and/or relevant experience totaling at least five (5) years.

Education to Experience Equivalences:

Associate degree = 2 years | Bachelor’s degree = 4 years | Masters or Higher = 5 years

Additional Requirement of Employment:

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete and may not be considered. 

Supplemental Information

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. Our values are Belonging, Love, Equity, Stewardship, and Access. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All:

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites-cheyenne.pernites@esd.wa.gov; or 253-593-7327 or theTalent Acquisition Team, or Washington Relay Service 711, prior to the recruitment closing.Ifyou are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711. 

**This Organization Participates in E-Verify**